Zoom is a cloud-based Unified Communications platform that can be used for video meetings, audio conferencing, webinars, meeting recordings, and Instant Messaging. With powerful audio, video and collaboration features, Zoom makes video-conferencing easy and accessible for everyone.
"Zoom’s secure, reliable video platform powers all of your communication needs, including meetings, chat, phone, webinars, and online events."
With the broad adoption of collaboration tools by organisations globally, the Red Box Quantify integration with Zoom Cloud Services enables the capture of rich call audio and valuable metadata from Zoom meetings. Utilising Red Box’s Zoom Downloader, audio and metadata is extracted from Zoom’s Cloud Services via the Zoom API and imported into the Red Box Recorder for centralised search and replay.
Partnering with Red Box allows Zoom customers to leverage one single recording platform for voice data across the entire organisation. As organisations turn to data to uncover valuable insights across their employee and customer journeys, the highly accurate transcripts produced via Red Box’s Automatic Speech Recognition offering and open APIs also allow AI-ready data to be ingested into AI and analytics engines, supporting use-cases including compliance, customer experience, sales performance and more.
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