We’re here to help with all your Red Box product support needs.


All the information you need to use Red Box solutions

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Need some help getting started or using a new feature? We've compiled a list of common questions and valuable answers to help you to get the most out of your Red Box solution.

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Online Training

Short courses available on-demand when you need them. Whether you’re a Quantify User or System Administrator, we have a course just for you.



Committed to technical excellence, our support team helps assist the smooth running of your business.

To talk to our support team, call one of the numbers below:

Main number: +44 (0)1159 377 100
US: +1 866 474 1429
Singapore: 800 120 6909
Hong Kong: 800 905 703
Australia: 1800 135 582

alternatively, complete the form below to contact our Support team.

Contact the Red Box Support Team

Need help finding your recorder ID?

This can be found in the Configuration Page > Status > Recorder Status
Need help finding your software version?

This can be found in the Configuration Page > Status > Version Information