Red Box is the leading dedicated voice specialist, empowering organisations to capture, secure and unlock the value of enterprise wide voice.
With the most open and connected platforms, we capture and transcribe voice from all major communications platforms across global enterprises and SMEs.
Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximize the value of captured voice data.
Working with our global reseller channel and direct enterprise customers, we are trusted by leading organisations across financial, contact centre, government and public safety sectors.
This includes six of the world’s top banks, hundreds of call centres and over 70% of UK police forces.
We capture and secure millions of calls daily for our customers globally.
The business has launched its next generation enterprise voice platform, Conversa.
This provides customers with open access and control over their voice data, the ability to capture high quality real-time data from anywhere, the freedom to use the data with any application anywhere and a significant reduction in their TCO.
Conversa is now a limited release to enterprise customers and has generated significant interest and momentum.
“We believe our expertise, heritage and global reach uniquely positions us to support organisations as they move to a voice-first approach.”
RICHARD STEVENSON
CEO OF RED BOX
Our Purpose
From day one Red Box has had a single purpose:
"To capture, secure and maximise the value of voice communications for our customers."
Our Leadership
Each member of our executive team brings extensive experience and expertise to Red Box and are passionate about enabling customers to capture, secure and unlock the value of voice.
Find out more about who they are.
Richard Stevenson
CEO
Since joining the company in 2016 I have worked to ensure Red Box continues to expand its global footprint and drive to develop solutions to meet the needs of customers.
Having worked in the software and financial services sectors for over twenty years my track record is in leading transformation and innovation.
Working with a variety of business, ranging from FTSE 100 companies to start ups, my global experience spans the USA, South Africa, Hong Kong and Germany.
Over the years my work has focussed on the customer experience and at Red Box I lead a team committed to improving competitiveness, productivity and efficiency with smart solutions for all our customers.
Outside of work I enjoy spending any spare time I have with my family and travelling as often as we can.
Pete Ellis
CPO
I have been part of the Executive team at Red Box for over two years now, I was previously Chief Architect for Avaya responsible for designing telephony and contact centres for many of the world’s largest banks followed by leadership of several of Dimension Data’s European business units and, more recently, was Managing Director for O2’s ICT & Digital business running Service Provider and Cloud Strategy. My background and experience is helping to drive forward our global partnerships and overall product strategy and execution.
Alison Young
COO
I joined Red Box as COO in 2018, having previously worked here as consultant where I witnessed the enormous potential of the business. My focus is on delivery and service excellence and to help improve efficiency on the end-to-end business processes.
Before joining Red Box, I worked with and for organisations including Focus Solutions, Standard Life and Hewlett Packard and in 2003 I established a compliance consultancy and online training company.
Martyn Ward
CRO
I am responsible for driving performance across all Global Channel Sales activities and have extensive senior commercial and operational experience across a broad range of business environments including start-up, turnaround and large US based corporations. I spent six years running the global commercial operation of a Danaher business and learnt extensively from their much-admired Danaher Business System (DBS) which I’ve continued to deploy in new businesses.
Prior to joining Red Box, I ran the global operations of a FTSE 250 engineering software business, AVEVA. During my career I have lived and worked internationally and travelled extensively, establishing and improving new and existing business performance.
Andy Stables
Director of Finance
Andy joined Red Box five years ago and now oversees the company’s global financial strategy. After starting his career at KPMG, he has since held leadership roles in financial and management accounting, predominantly in the software development and manufacturing industries. Previously held roles include Financial Controller of Omnibus Systems, Finance Director Playout Automation at Miranda Technologies (following their acquisition of Omnibus in 2010), and European Financial Controller at DS Smith Plastics.
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1999
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2018
2019
1988
Red Box Recorders (originally named Origin Data Realisation) was founded and developed a digital recorder that became the benchmark for the industry as a whole.
1999
Our VoIP recorder was developed.
2009
Red Box launches in the US market.
2010
Red Box enters the APAC market.
2011
Included in Microsoft/Sunday Times Top Tech 100.
2013
Red Box is acquired by Livingbridge and the list of blue chip customers continues to grow.
2014
Red Box firmly establishes itself as a dominant player in Financial Services after winning global contracts to capture all voice for leading organisations in the sector.
2015
Mobile recording launched and Hong Kong office opened.
One of the largest clearing house in the world selects Red Box to capture voice in US, UK and APAC.
2016
Launch of Skype for Business & Cisco Unified Communications (UC) VoIP recording and Quantify Assure to provide 24/7 compliance monitoring.
Global team exceeds 100 people.
2017
Speech to text transcription launched and strategic partnerships announced to enhance compliance recording offering.
Red Box named as one of the LSE’s 1,000 Companies to Inspire Britain.
2018
The Voice Data Controller for Salesforce® application launched. Red Box Recorders is renamed Red Box. Global team exceeds 150 people. Martyn Ward appointed as CRO, Steve Crowe appointed as General Manager for the Americas and Alison Young appointed as COO. Wins contract to capture voice for global tier 1 bank. AINEO Networks appointed as distributor in Japan and Korea.
2019
Nimans appointed as distributor in the UK. Employee Value Proposition launched. Tethr partnership announced. Selected as Microsoft's preferred telephony partner for Dynamics 365.
LET'S TALK ABOUT UNLOCKING THE VALUE OF VOICE
