Platforms
Resilient compliance recording and your gateway to AI
Your Data, Your Choice
100% open architecture
Red Box’s open voice platform gives you complete control and access to your conversational data, connecting you to a broad AI partner ecosystem to maximise the value of captured voice and choose solutions best aligned to your goals.
Extensive pre-integration means our solution is quick to deploy, enabling the capture of all conversations across your organisation as part of your voice and AI strategy.
Connect with any application
Voice Data Controller & AI bridge for Salesforce Einstein.
Dynamics 365 Integration & Teams Compliance Recording.
Conversation analysis to understand context and derive meaning.
Machine Learning to automate compliance risk detection.
Medallia delivers deep insights into customer sentiment.
Truly understand conversations at scale with superior analytics.
AI-powered technology for Financial Services compliance.
Digital Asset Management solutions for blue-light services.
A leader in enterprise automatic speech recognition.
Improve performance by turning voice data into unique insights.
Monitor customer and employee communications for CX, risk & compliance.
Performance improvement application for Quality Assurance automation.
Capture across the Enterprise
Never miss a word
We capture all voice communications from anywhere, irrespective of source - without needing to change your existing telecoms infrastructure and backed by unrivalled resilience and service excellence.
Ensure you capture rich conversational data across the entire customer journey and from a disparate workforce. This includes interactions with the contact centre, front, middle or back office, as well as with remote workers, and through critical communications systems such as Integrated Communication Control Systems (ICCS), Computer-aided Dispatch (CAD) for public safety organisations and Turrets on trader floors in financial services organisations.
Capture from any platform
Zoom is a cloud-based Unified Communications platform.
The technology leader that has been making the internet work since 1984.
Innovative solutions to enhance and simplify communications.
Chat, videoconferencing, file storage, and app integration.
Market leading contact centre provider for Unified Communications.
Critical software and infrastructure for the emergency services.
A market leader in business communications and connectivity.
Voice and video capture integrated with Unified Communications.
A technology and service leader powering the global financial markets.
Leader in mission-critical communications products, solutions & services.
Voice capture connectivity with Unified Communications.
Voice capture connectivity with Unified Communications.
Leverage the combined power of Red Box and Microsoft.
Dynamics 365 Integration
Red Box is a Microsoft Strategic Partner and Preferred Telephony Provider, providing access to AI-Ready conversation intelligence voice data for Customer Service and Sales Insights.
Teams Compliance Recording
The Red Box compliance recording solution for Teams captures all conversations that take place within the application for all regulated users automatically.
Integrate with MicrosoftLeverage the combined power of Red Box and Salesforce.
AI Bridge
Integrate with Einstein call coaching for AI-based speech analytics.
Voice Data Controller
Automatically align calls to Contacts, Accounts & Leads within Salesforce.
Integrate with Salesforce
LET'S TALK ABOUT UNLOCKING THE VALUE OF VOICE