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Microsoft Teams Certification

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Unlock the Value of Voice

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Maximize your Voice & AI Strategy

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Access to Data via open apis
Years' expertise in Voice Capture
M
CALLS CAPTURED monthly

Platforms

Resilient, compliance recording and your gateway to AI

Sectors

Financial Services, Healthcare, Public Safety and Government

Solutions

Compliance, Transcription, QM, Analytics & AI

Resellers

A network of resellers to support deployments globally

All of the data, all of the options

100% open architecture

Retain complete voice data sovereignty and access always, and connect to the broadest partner ecosystem in the industry to maximise the value of captured voice data.

Extensive pre-integration means our solution is quick to deploy, enabling the capture of all conversations across your organisation as part of your voice and AI strategy.

Connect with any application

Capture across the Enterprise

Never miss a word

We capture all voice communications from anywhere, irrespective of source - without needing to change your existing telecoms infrastructure and backed by unrivalled resilience and service excellence.

Ensure you capture rich conversational data across the entire customer journey and from a disparate workforce. This includes interactions with the contact centre, front, middle or back office, as well as with remote workers, and through critical communications systems such as Integrated Communication Control Systems (ICCS), Computer-aided Dispatch (CAD) for public safety organisations and Turrets on trader floors in financial services organisations.

 

 

Capture from any platform

Microsoft Integration

Leverage the combined power of Red Box and Microsoft.

Dynamics 365 Integration 

Red Box is a Microsoft Strategic Partner and Preferred Telephony Provider, providing access to AI-Ready conversation intelligence voice data for Customer Service and Sales Insights.

Teams Compliance Recording 

The Red Box compliance recording solution for Teams captures all conversations that take place within the application for all regulated users automatically.

Integrate with Microsoft

Salesforce Integration

Leverage the combined power of Red Box and Salesforce.

AI Bridge

Integrate with Einstein call coaching for AI-based speech analytics.

Voice Data Controller

Automatically align calls to Contacts, Accounts & Leads within Salesforce.

Integrate with Salesforce

Our Global Offices

London

Nottingham

New York

Singapore

 

 

LET'S TALK ABOUT UNLOCKING THE VALUE OF VOICE