Platforms
Compliance recording & your gateway to AI
Your data, your choice
With significant experience and expertise in voice capture, Red Box connects you to AI-ready, post-call, and real-time audio and rich metadata streams from legacy and new contact centre, telephony, and UC platforms.
100% open access to this conversational data empowers you to capture every interaction enterprise-wide, and allows you to harness the vast opportunities of voice with a solution that connects you to the most extensive ecosystem of leading voice-AI and analytics partners.
Never miss a word
Red Box captures all voice communications from anywhere - irrespective of source - without needing to change your existing telecoms infrastructure, and is backed by unrivalled resilience and service excellence. Extensive pre-integration means our solution is quick to deploy, enabling the capture of all conversations across your organisation as part of your communications strategy.
Capture from any platform
Zoom is a cloud-based Unified Communications platform.
The technology leader that has been making the internet work since 1984.
Innovative solutions to enhance and simplify communications.
Chat, videoconferencing, file storage, and app integration.
Market leading contact centre provider for Unified Communications.
Critical software and infrastructure for the emergency services.
A market leader in business communications and connectivity.
Voice and video capture integrated with Unified Communications.
A technology and service leader powering the global financial markets.
Leader in mission-critical communications products, solutions & services.
Voice capture connectivity with Unified Communications.
Voice capture connectivity with Unified Communications.
How can we help you?
Voice Capture
Drive ROI and uncover rich insights from voice data with our Quantify recording platform, or our next-gen Conversa platform to give you complete control of your conversational data.
PlatformsRegulatory Compliance
Securely capture, store, retrieve and reconstruct all communications from major platforms. This includes UCaaS capture capabilities for complete compliance, all whilst fostering productivity in the age of hybrid working.
Regulatory ComplianceVoice Analytics & AI
Red Box empowers you to harness the vast opportunities of conversational data with a real-time, high-quality voice and metadata capture solution that ensures you get the most out of AI and analytics applications.
Voice Analytics & AIValue beyond voice capture
Our platform provides the optimal foundations to underpin voice-AI strategies, enabling agile innovation through access to real-time, high-quality stereo audio and rich contextual metadata capture. The results are the right data foundations that produce accurate transcripts to fuel speech analytics engines, in turn optimising the quality of insights generated from this rich data set.
Connect with any application
Voice Data Controller & AI bridge for Salesforce Einstein.
Dynamics 365 Integration & Teams Compliance Recording.
Conversation analysis to understand context and derive meaning.
Machine Learning to automate compliance risk detection.
Medallia delivers deep insights into customer sentiment.
Truly understand conversations at scale with superior analytics.
AI-powered technology for Financial Services compliance.
Digital Asset Management solutions for blue-light services.
A leader in enterprise automatic speech recognition.
Improve performance by turning voice data into unique insights.
Monitor customer and employee communications for CX, risk & compliance.
Performance improvement application for Quality Assurance automation.
Microsoft Integration
Red Box is a Microsoft strategic partner and preferred telephony provider, providing access to AI-Ready conversation intelligence voice data for Sales Insights, and certified compliance recording for Microsoft Teams.
Integrate with MicrosoftSalesforce Integration
Integrate with the Red Box AI Bridge for Einstein call coaching for AI-based speech analytics, and automatically align calls to contacts, accounts, and leads within Salesforce CRM using Voice Data Controller.
Integrate with SalesforceLET'S TALK ABOUT UNLOCKING THE VALUE OF VOICE