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Short courses available on-demand when you need them. Whether you’re a Quantify User or System Administrator, we have a course just for you.
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All the information you need to use the Quantify software suite from Red Box.
User - Quantify Search and Replay, Live Acquire, Event Reconstruct, and Replay Authorisation. Plus Call Export, CallSafe, Call Delete, and Replay to Phone.
User - Quantify Search & Replay. Find and replay recordings.
User - Monitor and listen to live calls with Monitoring (Quantify Live Acquire).
User - Quantify Event Reconstruct. Recreate and visualise incidents.
User & Admin - Replay permissions. Replay Authorisation App - Configuration and general use.
User - Enhanced CallSafe (call lock) features.Use optional set of enhanced CallSafe features provided in Quantify 5A.
User & Admin - Replay recordings (call audio) through a phone. Client setup and general use.
User & Admin - Deleting calls - configuration and general use.
User - Media Player, Search and Replay, Live Acquire, Event Reconstruct, Quality Management. Volume control, audio effects, replay speed.
Administrator information to control what to record, or not record, across your Red Box Recorders system.
Admin - Recording control. Manage devices, enable/disable recording.
Admin - Recording control. Deploying, configuring, and using WorkStation Client (provides agent controls such as PCI Suppression, Live Annotation, Record on Demand).
Admin - Recording alarms (no calls and silent calls).
Admin - Screen recording. Config maintenance.
Admin - Enhanced Active Directory Metadata capture. Config details.
Administrator information to configure and manage your storage and archive capabilities.
Admin - Storage management. NAS compression overview and config.
Admin - Recorder server. Database rebuild process and considerations.
Admin - Config for "standard" and "enhanced" CallSafe (call lock).
Admin - Call Archiver utility (automated basic Call export). Config and general use.
Administrator information to control access to your Red Box Recorders system.
Admin - User management. Create Users. Manage Users.
Admin - Apps and features overview. Enable Apps. Disable Apps.
User & Admin - Replay permissions. Replay Authorisation app - config and general use.
User & Admin - Replay recordings (call audio) through a phone. Client setup and general use.
Admin - Windows Active Directory integration and Single Sign-On.
Admin - Config for "standard" and "enhanced" CallSafe (call lock).
Administrator information to proactively monitor, manage, and maintain your recording system.
Admin - System monitoring, maintenance, and management.
Admin - General maintenance overview. Main apps, config and diag files, restart and shutdown.
User & Admin - Quantify Insight. Monitoring your Red Box recording system. General overview and summary.
User & Admin - Quantify Insight. Monitoring your Red Box recording system. Detailed category information.
User & Admin - Quantify Insight Daily System Check (automated device test). Config and general use.
Admin - Performing Windows updates on the Recorder server.
Admin - Client browser configuration for access to the Quantify apps using Microsoft Edge.
Admin - Client browser configuration for access to the Quantify apps.
Admin - Client browser configuration for access to the Quantify apps for Chrome & Firefox.
Admin - Recording control. Deploying, configuring, and using WorkStation Client (provides agent controls such as PCI Suppression, Live Annotation, Record on Demand).
Admin - Call Archiver utility (automated basic Call export). Config and general use.
User and administrator information for the Quantify QM call quality monitoring and assessment software.
User & Admin - Full Quantify QM details. Quality Managment for Quantify.
User - Quantify QM. Managing evaluations (general data and reports).
User and Administrator information covering the Red Box Voice Data Controller App for Salesforce®.
User - Using the Red Box Voice Data Controller app in Salesforce.
Admin - Config maintenance for the Voice Data Controller app for Salesforce.
Short courses available on-demand when you need them. Whether you’re a Quantify User or System Administrator, we have a course just for you.
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