Any PC you plan to use to login to Quantify, either as an administrator or as a user, must have the Internet Explorer browser set up correctly.
This is just a brief overview – please see the Red Box Quick Question topic for full details.
* If you don’t have these optional products, these panels won’t be available.
The three main replay permission methods/types are:
If you see an alarm, alert, or warning related to storage capacity, in general you simply need to increase your storage capacity, but here’s some additional information to consider:
The recorder is relying purely on the Callstore (local hard disk) to store all recorded communications. Here you can either add a NAS (Network Attached Storage), or enable the Aged Call Deletion feature for the Callstore (automatically delete communications once they reach a specified age).
Increase the size of a current NAS, decrease the maximum call age on a NAS, or add another NAS.
Use the Quantify Configuration app and Quantify Insight to perform health checks across your system. Full details are provided in the Quick Question topic. Alternatively, speak to Red Box about our fully managed service.
For some license types you will need to restart the recorder to apply the license.
If you need to purchase a new license, or need to be advised of an existing license code, please contact your dealer or Red Box Recorders.
Quick question: How Do I Manage Licenses