GDPR - Compliance Management

Complete GDPR compliance

The General Data Protection Regulations (GDPR) bring broader territorial scope, higher financial penalties, and added requirements and responsibilities for organisations handling data for EU citizens. It aims to strengthen the rights of individuals and increase transparency around how users’ personal information is captured, stored and processed.

Controlling, processing and maintaining records of recorded communications data is a key consideration for complying with GDPR. Red Box gives you a set of tools to build into your data management processes, in full support of your compliance obligations.

CAPTURE CONSENT & ANNOTATE CALLS

Red Box provides tools that allow a call record to be tagged with the user’s data consent captured, which can then be tracked, audited and reported on.

TAG & IDENTIFY SPECIFIC RECORDS

A wide range of rich metadata is automatically added to records at the point of capture. Records can be found easily within our Quantify application suite.

DELETE OR PORT RECORDS

Call record deletion capability is available and can be built into an organisation’s data management processes. We also enable easy export of call records.

PROTECT YOUR DATA

Red Box supports an organisation’s data protection policies with tools to manage call records, assure regulatory compliance, and keep data secure.

Is your organisation compliant?

Organisations need to meet GDPR compliance obligations by embracing privacy by design. Technology will play a big part in this – alongside people and process – so selecting the right suppliers is crucial.

Red Box has been supporting customers with the secure capture of communications for over 30 years. In recent years, a range of regulatory requirements have been a priority for our customers and we will continue to develop tools to make call recording compliance as easy as possible.

VOICE DATA CONTROLLER

FOR SALESFORCE®

“It’s about making sure that you’re not just collecting the data you need, but that you also have the tools to do something with it once you have it.”

HEAD OF GLOBAL PARTNERSHIPS, RED BOX

Benefit from fast and accurate text representation of audio conversations seamlessly integrated into Salesforce.

Our Voice Data Controller provides a unique data set that delivers increased insight within a familiar environment and through native Salesforce reports.

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FIND OUT MORE ABOUT HOW RED BOX SUPPORTS GDPR COMPLIANCE

GDPR is here

Changing how personal information is captured, stored & processed