From financial institutions focused on compliance with legislation that mandates recording for record keeping, such as MiFID II and Dodd-Frank, to contact centres and public safety organisations that need to maintain call handling standards, perform rapid investigations and thorough dispute resolution, right through to any business that controls or processes data and falls within the remit of the General Data Protection Regulations (GDPR) – our secure solutions deliver key benefits to support complete communications compliance.
Gain full control over the storage and retention periods of your communications recordings.
Get irrefutable evidence of ‘who said what’ for dispute resolution, liability protection, and more.
INVESTIGATION & AUDITING
Enable a complete and accurate log of voice conversations to be presented in full for evidence gathering and reporting.
Allow voice recordings to be monitored and assessed for adherence to regulations policies and standards.
COMPLIANCE IN FINANCIAL SERVICES
By capturing voice conversations across trading floors and offices, Red Box facilitates compliance with legislation such as MiFID II, requiring the full capture of communications for record keeping. Organisations can improve operational transparency, deter market abuse, and mitigate risk.
COMPLIANCE IN CALL CENTERS
By capturing an unequivocal record of conversations, Red Box helps contact centres comply with internally- and externally-enforced standards, quickly investigate and resolve complaints, and identify employee training needs.
COMPLIANCE IN PUBLIC SAFETY
We capture voice communications across control rooms and from public safety workers in the field, allowing important details to be verified, incidents to be reconstructed for evidence gathering, and improvements to be made to quality and training procedures.
COMPLIANCE IN GOVERNMENT
By recording voice and meta data simultaneously, we help government and public-sector organisations of all sizes comply with internally- and externally- enforced regulations. Our solutions also help identify ways to improve operational performance.