Red Box provides a next-generation voice platform that captures and secures millions of calls daily. We capture all voice communications from anywhere, irrespective of source and without needing to change your existing telecoms infrastructure.
This valuable data set can be unlocked through integration with any chosen application or with the Red Box Quantify Suite of applications.
SINGLE POINT OF CAPTURE
Capture all voice communications from legacy and new telephony systems – all from a single application stack.
POWERFUL SEARCH & REPLAY
Fast, efficient and powerful Search & Replay capabilities in Quantify allow you to deep-dive into your data using multiple metadata criteria.
Our integrated media players allow quick replay and fine media control for dexterous playback.
We provide storage solutions that are fully compliant with all principal global guidelines alongside AES 256 bit encryption to meet your data retention and security policies.
CAPTURE & RETRIEVE IN FINANCIAL SERVICES
The ability to locate recordings and reconstruct trades is a key element of financial regulatory compliance. Our search capabilities in Search & Replay can be used to identify specific calls, or you can integrate with leading compliance tools to meet regulatory requirements.
CAPTURE & RETRIEVE IN CONTACT CENTRES
With Red Box, you can quickly find and replay incoming, outgoing and internal calls – a key feature for contact centres that need to verify data, understand more about business trends, and optimise agent and customer experience. We also integrate with leading CRM tools for a single customer view.
CAPTURE & RETRIEVE IN PUBLIC SAFETY
The ability to recall and verify even the smallest details is crucial to any emergency response. With Red Box, multiple people can listen to calls in real time and retrieve and replay recordings in seconds. Integration with leading ICCS and CAD systems offers the ability to retrieve calls based on ISSI information and incident number.
CAPTURE & RETRIEVE IN GOVERNMENT
The ability to quickly replay all calls is a key feature for organisations that need to verify data and understand trends. With metadata-based Search & Replay functionality, we provide a powerful means of retrieving and reviewing audio calls.