BUSINESS INSIGHTS WITH VOICE DATA ANALYTICS
Voice is powerful – it is spontaneous, intuitive and natural. Conversations convey context and sentiment, they build over time and help us understand each other. As a data set, voice holds much more value than any other means of communication.
Unlocking this data can provide invaluable insight with a huge number of potential business outcomes, such as addressing automation, security, fraud or enhancing employee engagement and the customer experience.
We guarantee the capture of all voice communications from anywhere, irrespective of source, and without needing to change your existing telecoms infrastructure.
Providing extra value through the insight gained from captured voice data. Unlike pure audio, this data can be processed by business systems, providing easier search and improved analytics.
Via our free and open REST-based APIs, we deliver seamless and secure integration with a wide range of business applications.
Our platform architecture connects you to the broadest partner ecosystem in the industry to help you process and analyse voice data your way.