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Solutions

Get maximum value from your voice data

Analytics & AI

Complete data sovereignty and an open API architecture enables you to choose the applications & value-added services you leverage to unlock the value of voice data. Connect to the broadest partner ecosystem for Analytics, Archiving, Compliance, CRM & more.

Compliance Management

Comply with regulations (MiFID II, Dodd-Frank and GDPR), avoid reputation damage & financial penalties and improve operational performance with our flexible, secure and resilient recording solutions.

Capture & Retrieve

With the most open & connected platform, we capture communications from anywhere, with secure storage & complete compliance in one solution that connects to a range of business systems.

Quality Management

Customer experience is key, with quality of service intrinsic to loyalty and reputation. With Red Box you can monitor conversation quality, assess employee performance and provide personalised coaching and training.

Screen Recording

Leverage screen insights to manage compliance, agent performance and experience.

LET'S TALK ABOUT UNLOCKING THE VALUE OF VOICE

Need help finding your recorder ID?

This can be found in the Configuration Page > Status > Recorder Status
Need help finding your software version?

This can be found in the Configuration Page > Status > Version Information