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OUR SOLUTIONS

Get maximum value from your voice data.

Solutions for a Voice-First World

Analytics & AI

Complete data sovereignty & an open API architecture enables you to choose the applications & value-added services you leverage to unlock the value of voice data. Connect to the broadest partner ecosystem for Analytics, Archiving, Compliance, CRM & more.

Compliance Management

Comply with regulations (MiFID II, Dodd-Frank and GDPR), avoid reputation damage & financial penalties and improve operational performance with our flexible, secure and resilient recording solutions.

Capture & Retrieve

With the most open & connected platform, we guarantee the capture of communications from anywhere, with secure storage & complete compliance in one solution that connects to a range of business systems.

Quality Management

Customer experience is key, with quality of service intrinsic to loyalty and reputation. With Red Box you can monitor conversation quality, assess employee performance and provide personalised coaching and training.

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OUR PRODUCTS

PLATFORM

Capture from all legacy and new voice platforms, on premise or in the cloud. Our new platform architecture is designed for a Voice-First World, providing resilience, flexibility, and ease of integration.

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TRANSCRIPTION

Highly accurate speech-to text-transcription, available in 75 languages, can support compliance and enable you to gain even more insight from the conversations taking place in your organisation.

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VOICE DATA CONTROLLER

Fuel the best agent and customer experience by capturing every conversation across your organisation and mapping the transcript and audio files securely and accurately to contacts, accounts and leads in your CRM.

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Our Sectors

KEY INDUSTRIES

GDPR is here

Are you compliant?

“There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone.”

Elizabeth Denham

UK Information Commissioner

GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.

It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.

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Find out more about our Solutions

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