Products
PLATFORM QUANTIFY APPLICATIONS Search & ReplayLive AcquireEvent reconstructQuality ManagementInsightAgent Controls
SERVICES APIsTranscriptionVoice Data Controller
Solutions
ANALYTICS & AI COMPLIANCE MANAGEMENT GDPRMiFID II
CAPTURE & RETRIEVE QUALITY MANAGEMENT
Sectors
CONTACT CENTRES FINANCIAL SERVICES PUBLIC SAFETY GOVERNMENT
Partners
PARTNER LISTINGS Strategic Integration Partners
BECOME A PARTNER
Resellers
RESELLER LISTINGS BECOME A RESELLER
Insights
NEWS EVENTS
Support
RESOURCES FAQS CONTACT SUPPORT
Request a demo
Partner portal
Company
About UsLeadershipCareers
Contact
Get In TouchOffices
Request a Demo

OUR SOLUTIONS

Get maximum value from your voice data.

SOLUTIONS FOR A VOICE-FIRST WORLD

ANALYTICS & AI

Complete data sovereignty & an open API architecture enables you to choose the applications & value-added services you leverage to unlock the value of voice data. Connect to the broadest partner ecosystem for Analytics, Archiving, Compliance, CRM & more.

COMPLIANCE MANAGEMENT

Comply with regulations (MiFID II, Dodd-Frank and GDPR), avoid reputation damage & financial penalties and improve operational performance with our flexible, secure and resilient recording solutions.

CAPTURE & RETRIEVE

With the most open & connected platform, we guarantee the capture of communications from anywhere, with secure storage & complete compliance in one solution that connects to a range of business systems.

QUALITY MANAGEMENT

Customer experience is key, with quality of service intrinsic to loyalty and reputation. With Red Box you can monitor conversation quality, assess employee performance and provide personalised coaching and training.

OUR PARTNERS

FIND OUT MORE

OUR PRODUCTS

PLATFORM

Capture from all legacy and new voice platforms, on premise or in the cloud. Our new platform architecture is designed for a Voice-First World, providing resilience, flexibility, and ease of integration.

FIND OUT MORE

TRANSCRIPTION

Highly accurate speech-to text-transcription, available in 75 languages, can support compliance and enable you to gain even more insight from the conversations taking place in your organisation.

FIND OUT MORE

VOICE DATA CONTROLLER

Fuel the best agent and customer experience by capturing every conversation across your organisation and mapping the transcript and audio files securely and accurately to contacts, accounts and leads in your CRM.

FIND OUT MORE

OUR SECTORS

KEY INDUSTRIES

GDPR IS HERE

ARE YOU COMPLIANT?

"There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone."

ELIZABETH DENHAM

UK INFORMATION COMMISSIONER

GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.

It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.

Find out more

FIND OUT MORE ABOUT OUR SOLUTIONS

Get in touch
Request a Demo

REGION SELECTION

UK Americas Singapore