Complete data sovereignty and an open API architecture enables you to choose the applications & value-added services you leverage to unlock the value of voice data. Connect to the broadest partner ecosystem for Analytics, Archiving, Compliance, CRM & more.
Comply with regulations (MiFID II, Dodd-Frank and GDPR), avoid reputation damage & financial penalties and improve operational performance with our flexible, secure and resilient recording solutions.
With the most open & connected platform, we capture communications from anywhere, with secure storage & complete compliance in one solution that connects to a range of business systems.
Customer experience is key, with quality of service intrinsic to loyalty and reputation. With Red Box you can monitor conversation quality, assess employee performance and provide personalised coaching and training.
PLATFORMS
Capture from all legacy and new voice platforms, on premise or in the cloud. Our platforms are designed for a Voice-First World, providing resilience, flexibility, and ease of integration.TELL ME MORE
TRANSCRIPTION
Highly accurate speech-to text-transcription, available in 75 languages, can support compliance and enable you to gain even more insight from the conversations taking place in your organisation.TELL ME MORE
VOICE DATA CONTROLLER
Fuel the best agent and customer experience by capturing every conversation across your organisation and mapping the transcript and audio files securely and accurately to contacts, accounts and leads in your CRM.TELL ME MORE
OUR SECTORS
KEY INDUSTRIES
GDPR IS HERE
ARE YOU COMPLIANT?
"There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone."
ELIZABETH DENHAM
UK INFORMATION COMMISSIONER
GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.
It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.
GET COMPLIANT WITH USLET'S TALK ABOUT UNLOCKING THE VALUE OF VOICE