Aiding the delivery of better public services.
Improve operational performance
As demand for government accountability grows, public sector organisations are under increasing pressure to deliver outstanding services. Yet, in the face of budget cuts and the introduction of new policies and standards, this can be a huge challenge.
Red Box helps government and public-sector organisations identify ways to improve operational performance. We offer a powerful and cost-effective solution for monitoring trends, identifying and addressing the training needs of employees, and complying with legislation and call handling standards.
Solutions for success
Red Box meets public-sector organisations’ precise operational needs with intuitive solutions to help conduct investigations and resolve customer disputes.
Red Box provides a single server solution capturing up to 1000 channels across multiple legacy and leading-edge telephony platforms, simplifying the capture of voice data.
We provide tools for conducting random custom employee assessments and tracking company-wide standards to help increase satisfaction and reduce call handling times.
LET'S TALK ABOUT DELIVERING BETTER PUBLIC SERVICES