GOVERNMENT

Aiding the delivery of better public services

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IMPROVE OPERATIONAL PERFORMANCE

As demand for government accountability grows, public sector organisations are under increasing pressure to deliver outstanding services. Yet, in the face of budget cuts and the introduction of new policies and standards, this can be a huge challenge.

Red Box helps government and public-sector organisations identify ways to improve operational performance. We offer a powerful and cost-effective solution for monitoring trends, identifying and addressing the training needs of employees, and complying with legislation and call handling standards.

COMPLIANCE

Red Box meets public-sector organisations’ precise operational needs with intuitive solutions to help conduct investigations and resolve customer disputes.

EFFICIENCY

Red Box provides a single server solution capturing up to 1000 channels across multiple legacy and leading-edge telephony platforms, simplifying the capture of voice data.

QUALITY

We provide tools for conducting random custom employee assessments and tracking company-wide standards to help increase satisfaction and reduce call handling times.

49.1%

REDUCTION IN LOCAL AUTHORITY FUNDING 2010-2018*

*NATIONAL AUDIT OFFICE, FINANCIAL SUSTAINABILITY OF LOCAL AUTHORITIES 2018

£901m

LOCAL AUTHORITY OVERSPEND ON SERVICES 2016-17*

*NATIONAL AUDIT OFFICE, FINANCIAL SUSTAINABILITY OF LOCAL AUTHORITIES 2018

55+

PLATFORMS SUPPORTED BY RED BOX

- LEGACY AND NEW

PARTNERS

Unlock the value of voice through our partner ecosystem.

FIND OUT MORE ABOUT HOW WE SUPPORT GOVERNMENT AND PUBLIC SECTOR ORGANISATIONS

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