Improving quality of service while reducing operational costs is a key aim for contact centres. By capturing and analysing customer and workforce conversations, your business can achieve both goals.
Red Box helps contact centres improve quality of service, optimise operational performance, and quickly resolve disputes. We provide a comprehensive and trusted software solution for organisations that want to capture, secure and analyse voice for compliance, workforce optimisation, and incident reconstruction.
MONITOR & ENHANCE CXRed Box provides tools for supervisors to conduct random custom employee assessments & track company-wide standards with built-in reports.
CAPTURE, CONTROL & REPLAYWith metadata-based search functionality and integrated Media Player, Red Box provides a powerful means of retrieving and reviewing any recording.
ADDITIONAL VALUEFree and open APIs provide secure access to the broadest partner ecosystem to maximise the value of captured conversations including CRM, AI & analytics platforms.
RECORDED CALLS P/MTH*
* 1 RED BOX CONTACT CENTRE CUSTOMER
AGENT POSITIONS IN THE UK
*CONTACT BABEL, UK CONTACT CENTRES: 2016-2020
RED BOX CONTACT CENTRE CUSTOMERS GLOBALLY
Our carefully selected strategic partners are made up of partners from across our ecosystem. We may be embedded into their offering or they may be embedded into ours but jointly we capture and transcribe voice, support compliance, fuel AI to improve the customer experience and drive business and process improvements.
We are a Salesforce AppExchange Partner and our Voice Data Controller app fuels the best ...
We offer fast and accurate text representation of enterprise wide conversations through a partnership with Speechmatics.
We partner with Mainstream Digital to capture voice from Samsung devices across all mobile networks.