Contact Centres

Enhancing service through people-centred communications capture.

GAIN OPERATIONAL EFFICIENCIES

Improving quality of service while reducing operational costs is a key aim for contact centres. By capturing and analysing customer and workforce conversations, your business can achieve both goals.

Red Box helps contact centres improve quality of service, optimise operational performance, and quickly resolve disputes. We provide a comprehensive and trusted software solution for organisations that want to capture, secure and analyse voice for compliance, workforce optimisation, and incident reconstruction.

Monitor & Enhance CX

Red Box provides tools for supervisors to conduct random custom employee assessments & track company-wide standards with built-in reports.

Capture, Control & Replay

With metadata-based search functionality and integrated Media Player, Red Box provides a powerful means of retrieving and reviewing any recording.

Additional Value

Free and open APIs provide secure access to the broadest partner ecosystem to maximise the value of captured conversations including CRM, AI & analytics platforms.

3M

recorded calls p/mth*

* 1 Red Box contact centre customer

734k

agent positions in the UK

*Contact Babel, UK Contact Centres: 2016-2020

1,700

Red Box contact centre customers globally

STRATEGIC PARTNERS

Our carefully selected strategic partners are made up of partners from across our ecosystem. We may be embedded into their offering or they may be embedded into ours but jointly we capture and transcribe voice, support compliance, fuel AI to improve the customer experience and drive business and process improvements.