Improving quality of service while reducing operational costs is a key aim for call centers. By capturing and analysing customer and workforce conversations, your business can achieve both goals.
Red Box helps call centers improve quality of service, optimise operational performance, and quickly resolve disputes. We provide a comprehensive and trusted software solution for organisations that want to capture, secure and analyse voice for compliance, workforce optimisation, and incident reconstruction.
MONITOR & ENHANCE CXRed Box provides tools for supervisors to conduct random custom employee assessments & track company-wide standards with built-in reports.
CAPTURE, CONTROL & REPLAYWith metadata-based search functionality and integrated Media Player, Red Box provides a powerful means of retrieving and reviewing any recording.
ADDITIONAL VALUEFree and open APIs provide secure access to the broadest partner ecosystem to maximise the value of captured conversations including CRM, AI & analytics platforms.
RECORDED CALLS P/MTH*
* 1 RED BOX CALL CENTER CUSTOMER
AGENT POSITIONS IN THE UK
*CONTACT BABEL, UK CONTACT CENTRES: 2016-2020
RED BOX CALL CENTER CUSTOMERS GLOBALLY
Our carefully selected strategic partners are made up of partners from across our ecosystem. We may be embedded into their offering or they may be embedded into ours but jointly we capture and transcribe voice, support compliance, fuel AI to improve the customer experience and drive business and process improvements.
We are a Salesforce AppExchange Partner with Voice Data Controller and AI Bridge for Einstein Call Coaching.
Red Box is a Microsoft Preferred Telephony Partner.
A leading global provider of secure, compliant communications and networking solutions for the financial markets community.
LET'S TALK ABOUT SUPPORTING YOUR CALL CENTRE