Call Centres

Enhancing service through people-centred communications capture.

Gain operational efficiencies

Improving quality of service while reducing operational costs is a key aim for call centers. By capturing and analysing customer and workforce conversations, your business can achieve both goals.

Red Box helps call centers improve quality of service, optimise operational performance, and quickly resolve disputes. We provide a comprehensive and trusted software solution for organisations that want to capture, secure and analyse voice for compliance, workforce optimisation, and incident reconstruction.

Calls recorded monthly
by just one Red Box Customer
Global Call Center
Red Box customers
UK agent positions
reported by ContactBabel

Solutions for success

Red Box addresses the growing demand for open, instant and high-quality access to conversational ‘AI ready’ data to drive transformational change and satisfy the ongoing demand from consumers for more – more speed, more value, more attention.


Capture, Control & Replay

With metadata-based search functionality and integrated Media Player, Red Box provides a powerful means of retrieving and reviewing any recording.

Monitor & Enhance CX

Red Box provides tools for supervisors to conduct random custom employee assessments & track company-wide standards with built-in reports.

Additional Value

Free and open APIs provide secure access to the broadest partner ecosystem to maximise the value of captured conversations including CRM, AI & analytics platforms.