As demand for government accountability grows, we help public sector organisations to control costs and improve efficiency whilst still promoting quality service standards.
We help the emergency services and safety-focused companies comply with internally and externally enforced regulations/standards requiring the capture of critical communications for record keeping.
We help financial organisations of all sizes comply with a variety of regulations which require a secure and accurate record of communications, whilst improving services and mitigating risk.
By enhancing service through people-centred communications capture, we help contact centres improve quality of service, optimise operational performance & quickly resolve disputes.
Transcription ServiceHighly accurate speech-to-text transcription, available in 75 languages, supports compliance and enables you to gain even more insight from all the conversations taking place in your organisation.
Voice Data Controller for SalesforceFuel the best agent and customer experience by capturing every conversation across your organisation and mapping the transcript and audio files securely and accurately to contacts, accounts and leads.
Quantify ApplicationsYou own your captured voice data, so you choose how to unlock its value. As well as offering seamless integration with a broad ecosystem of partners, our Quantify suite of applications helps you to maximise your voice data sets.
Are you compliant?
The MiFID II deadline has passed, so organisations must act now, if they have not done so already.
CEO, RED BOX
After digesting the thousands of pages of guidance that have been published by the regulator, Red Box has pulled together this paper outlining where we see the potential issues and primary opportunities for businesses to ensure compliance with MiFID II, but to also make solutions work beyond complianceView More
FOR A VOICE-FIRST WORLD