At Business Systems we have been specialising in workforce optimisation and compliant recording solutions for over thirty years. We apply this in-depth knowledge to provide best-fit solutions and processes to unlock effective answers to customer problems.
Our solutions range from recording and analytics, through to quality monitoring, workforce management and process automation. We maintain business applications where thousands of channels of call recordings are deployed across some of the largest call centres and financial trading centres in the UK and EMEA and represent some of the most recognised global innovators in the industry.
We pride ourselves on our large Professional Services teams who support our customers from our UK offices in the City, Greater London and Scotland. Our commitment to our customers is long term extending far beyond the initial installation of the solution and we have a proven track record of meeting 99.999% of all Service Level Agreements.