Voice Data Controller for Salesforce® - Our Services

All of your voice data within Salesforce^®

Enable secure and accurate mapping of all conversations taking place across your business to contacts, accounts and leads within Salesforce.

Ensure complete visibility of your customer interactions in a central location, with voice data easily accessible by call agents, sales managers and compliance teams alike.

Fuelling the best agent & customer experience

We guarantee the capture of all voice communications from anywhere, irrespective of source and without needing to change your existing telecoms infrastructure.

Highly accurate speech-to-text transcriptions provide fast and accurate text representation of all conversations across your business.

The Voice Data Controller from Red Box provides organisations with a seamless way to consolidate customer voice data within Salesforce to provide a single view of customer interactions and unlock the value of enterprise-wide captured voice communications.

ONE VIEW

Align voice calls and transcribed conversations captured from all major voice platforms (legacy and new) to Salesforce contacts, accounts and leads.

ENHANCED SEARCH

Search for keywords or within a date range across all transcriptions in Salesforce or drilled down at a contact, account or lead level.

REPLAY & LISTEN

Through a secure authentication link to the Red Box platform, replay audio at the click of a button directly from the Salesforce application.

ANALYSIS & REPORTING

Analyse calls using native Salesforce reports and dashboards with a unique data set that can deliver increased insight within a familiar environment.

GDPR is here

Are you compliant?

“There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone.”

Elizabeth Denham

UK Information Commissioner

GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.

It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.

GET COMPLIANT WITH US

LET'S TALK ABOUT DRIVING THE BEST AGENT AND CUSTOMER EXPERIENCE THROUGH VOICE DATA

Never miss a spoken word with Voice Data Controller for Salesforce®

Fuelling the best agent & customer experience

Never miss a spoken word with Voice Data Controller for Salesforce^®