RingCentral is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. RingCentral offers three key products in its portfolio including RingCentral MVP™, a unified communications as a service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip®, the company’s free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions.
"RingCentral’s open platform integrates with leading third-party business applications and enables you to easily customize business workflows."
The Red Box call recording integration for RingCentral captures internal, external and PSTN calls with and without direct routing. Organisations can securely capture all calls in one central platform with full control over storage and retention periods to meet compliance obligations. Users can also leverage the data in-house, or via third party AI and analytics tools to support use-cases including advanced compliance, fraud detection, surveillance, and customer and employee experience.
Partnering with RingCentral ensures Red Box customers have the highest standards of integration, interoperability and assurance for all recording requirements. Offering enhanced reliability, security, and scalability, highly regulated organisations can benefit from high-quality audio capture and rich functionality to support compliance across remote, front, middle and back-office environments.
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