Refract

Refract.ai analyses your calls to surface coachable insight, profile key moments and do the heavy lifting to deliver coaching, QA and feedback.

Insights using AI from every call reveal what your top performers do differently and what aligns with success, whilst key moments of the timeline can be tagged with praise, ideas or corrective feedback.

Calls and key moments can be share, playbooks of 'champagne moments' built for training and onboarding, and the best calls to coach/QA identified with our call radar.

For more information visit https://www.refract.ai