EvaluAgent is an all-in-one quality and performance improvement platform for Quality Assurance (QA) automation. Empower sales and service teams to deliver risk-free customer conversations with full QA coverage, actionable insights, and robust performance management workflows.
This partnership enables organisations to leverage high-quality voice data captured by Red Box for accurate transcripts into EvaluAgent’s Quality Assurance platform. Evaluate, coach, engage front-line agents, and move away from manual sampling to uncover macro-level trends.
By doing so, organisations can surface insights from every customer interaction, drive significant value, and enable measurable business results across the Contact Centre.
To learn more visit evaluagent.com
ABOUT THIS PARTNER SOLUTION