EvaluAgent

EvaluAgent is an all-in-one quality and performance improvement platform for Quality Assurance (QA) automation. Empower sales and service teams to deliver risk-free customer conversations with full QA coverage, actionable insights, and robust performance management workflows.

This partnership enables organisations to leverage high-quality voice data captured by Red Box for accurate transcripts into EvaluAgent’s Quality Assurance platform. Evaluate, coach, engage front-line agents, and move away from manual sampling to uncover macro-level trends.

By doing so, organisations can surface insights from every customer interaction, drive significant value, and enable measurable business results across the Contact Centre.