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Partnering with Red Box

Accelerate time to value for your voice AI platform with real-time access to ‘AI-ready’ voice data

Are you facing challenges in accessing voice data from legacy telephony platforms or incumbent call recording vendors?

With significant experience and expertise in voice capture, Red Box connects customers to ‘AI ready’ post-call and real-time voice and rich metadata streams from legacy and new contact centre, telephony and UC platforms to fuel your AI application.

Help customers maximise their investment in your application and accelerate time to value with real-time or post call access to ‘AI-ready’ voice and rich metadata by partnering with Red Box.

Become a Partner

Why partner with Red Box?

 

Value

Value

Accelerate time to value from your platform with real-time and post call access to audio data.

 

Data

Data

Unlock ‘AI-Ready’ data including stereo and uncompressed audio files and rich metadata.

 

Open APIs

Open APIs

Completely complementary partnership proposition – Conversa is a 100% open platform.

 

Expertise

Expertise

Collapse complexity by leveraging our expertise in voice capture with global pre-sales, engineering and sales support.

Context

Context

Additional contextual data is also available such as screen recordings, screen tags and agent annotations.

 

Support

Support

T1-T4 global software support available, 24 hours a day x 7 days a week. Red Box is ISO 27001 accredited.

A 100% open platform

Conversa overcomes the common issues associated with extracting data from legacy call recording platforms (inaccessible data, poor quality data and high cost), by giving organisations full access to and control of their captured voice data.

We provide the best quality data possible for AI engines to reason over with stereo, uncompressed audio files. This fuels the best possible transcripts and in turn optimises the quality of insights generated from any analysis of this data set.

 

 

Capture for AI

Does you customer already have a legacy call recording solution in place? No problem. Red Box can provide a non-invasive capture layer to fuel AI.

Compliance Recording

Need full compliance recording capabilities as well as an AI-Ready data feed?

 

 

 

AI Partner Whitepaper

Are legacy call recording practices limiting ROI from conversational AI platforms?

Find out how to overcome these hurdles and maximise the value of your customer’s voice and AI strategy in our latest Whitepaper.

Request Partner Whitepaper

 

Interested in becoming a Red Box partner?

Get in Touch