Partnering with Red Box

Accelerate time to value for your voice AI platform with real-time access to ‘AI-ready’ voice data

Are you facing challenges in accessing voice data from legacy telephony platforms or incumbent call recording vendors?

With significant experience and expertise in voice capture, Red Box connects customers to ‘AI ready’ post-call and real-time voice and rich metadata streams from legacy and new contact centre, telephony and UC platforms to fuel your AI application.

Help customers maximise their investment in your application and accelerate time to value with real-time or post call access to ‘AI-ready’ voice and rich metadata by partnering with Red Box.

Become a Partner

Why partner with Red Box?

Value

Accelerate time to value from your platform with real-time and post call access to audio data.

Data

Unlock ‘AI-Ready’ data including stereo and uncompressed audio files and rich metadata.

Open APIs

Completely complementary partnership proposition – Conversa is a 100% open platform.

Expertise

Collapse complexity by leveraging our expertise in voice capture with global pre-sales, engineering and sales support.

Context

Additional contextual data is also available such as screen recordings, screen tags and agent annotations.

Support

T1-T4 global software support available, 24 hours a day x 7 days a week. Red Box is ISO 27001 accredited.

A 100% open platform

Conversa overcomes the common issues associated with extracting data from legacy call recording platforms (inaccessible data, poor quality data and high cost), by giving organisations full access to and control of their captured voice data.

We provide the best quality data possible for AI engines to reason over with stereo, uncompressed audio files. This fuels the best possible transcripts and in turn optimises the quality of insights generated from any analysis of this data set.