CREATE USER GROUPS
Assign employees to groups to monitor call activity of departments and teams and keep track of collective performance.
A user-friendly Channel Status Display gives an overview of all groups and channels, making it clear which employees are on a call and which aren’t, helping to manage resources.
PREVIOUS CALL ACCESS
Using Last Call Search, quickly replay the last 10 call recordings logged against an employee or channel to monitor an individual’s performance.
For privacy and security, restrict the ability of call center managers and supervisors to listen to a specific group or groups of employees.
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