Are you looking for complete data sovereignty to maximise the value of captured voice data?
Are you looking for complete data sovereignty to maximise the value of captured voice data?
Quantify empowers you to capture, secure, and unlock the value of your conversational data, providing highly resilient voice capture, screen recording, and speech to text transcripts from new and legacy telephony platforms across the enterprise.
In an age where voice analytics is transforming organisations, Quantify also provides 100% open access to your voice data, helping you avoid vendor lock-in and gain access to some of the world’s leading AI and analytics partners to further extend the value of your voice investment.
Designed with rich functionality, high-quality voice data, 99.999% service availability, and connectivity via open APIs, Quantify has long been established as a core solution for many public safety, financial services and contact centers across the globe. Deployments for on-premise, cloud and hybrid environments also provide flexibility when you need it most.
Platform Features
Audio Search and Replay
Search & replay is the perfect application for efficiently searching large volumes of spoken audio, using a built-in media player to search recordings and replay conversations based on your chosen search criteria.
Call Monitoring
Monitor and listen to high-quality voice calls in real-time. This empowers managers and supervisors with insights to aid agent welfare, and optimise employee coaching, fact verification and quality management.
Event Reconstruction
Build a visual timeline of events and replay recordings sequentially or concurrently. Recordings and evidence can also be collated from multiple sources to support call auditing, disclosure and compliance.
Real-time
Unlock real-time Voice of the Customer (VoC), agent experience, and compliance use cases with actionable insights from conversations as they happen.
System Monitoring
Proactively check the status of your Red Box system through a visual dashboard and hands-off email reports. Access the data needed to understand and monitor system performance and prevent problems.
API Integration
Retain complete data sovereignty of voice data with access to free and open APIs that provide access to an extensive ecosystem of AI and analytics partners.
Capture Every Interaction
With the most open and connected platform, Quantify captures voice from anywhere, irrespective of source, including telephony, UC, mobile, trading, radio and contact centre communications.
Agent Controls
An adaptive call recording management solution that assists call centre agents across customer service disciplines to annotate calls, record on demand, and support PCI compliance with audio suppression.
Agent ControlsTranscription
For voice data sets packed with rich insights, Quantify’s high-quality, real-time audio capture combines with cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.
TranscriptionScreen Recording
Link agent PCs with agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.
Screen RecordingPerformance Management
Utilising Red Box’s rich audio and metadata, configure chosen sets of conversational data, playback audio for accurate analysis, and track how your QA efforts are positively impacting your business KPIs.
Quality AssuranceMetadata Capture
Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.
Connect with any application
A leader in enterprise automatic speech recognition.
Dynamics 365 Integration & Teams Compliance Recording.
Medallia delivers deep insights into customer sentiment.
Truly understand conversations at scale with superior analytics.
Voice Data Controller & AI bridge for Salesforce Einstein.
Conversation analysis to understand context and derive meaning.
Machine Learning to automate compliance risk detection.
AI-powered technology for Financial Services compliance.
Digital Asset Management solutions for blue-light services.
Improve performance by turning voice data into unique insights.
Performance improvement application for Quality Assurance automation.
Red Box Resellers
Working closely with our reseller partners allows us to use their specialist market knowledge and skills to drive mutual growth and success and be the recognised solution of choice to secure and maximise the value of voice communications for customers.
Red Box ResellersCapture from any platform
Zoom is a cloud-based Unified Communications platform.
The technology leader that has been making the internet work since 1984.
Innovative solutions to enhance and simplify communications.
Chat, videoconferencing, file storage, and app integration.
Market leading contact centre provider for Unified Communications.
Critical software and infrastructure for the emergency services.
A market leader in business communications and connectivity.
Voice and video capture integrated with Unified Communications.
A technology and service leader powering the global financial markets.
Leader in mission-critical communications products, solutions & services.
Voice capture connectivity with Unified Communications.
Voice capture connectivity with Unified Communications.
TALK TO US ABOUT QUANTIFY