TRANSCRIPTION SERVICE

Fast, accurate speech-to-text transcription of enterprise-wide voice conversations.

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LEVERAGE THE VALUE OF STRUCTURED VOICE DATA SETS

Red Box captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations.

Seamless integration into market-leading CRM, compliance archiving, AI and analytics platforms helps support regulatory compliance and enables you to gain more insight from the conversations taking place in your organisation. Use this rich insight to address automation, security, fraud, and enhance employee engagement and the customer experience.

ENHANCED AUDIO CAPTURE

Audio can be captured and transcribed from over 55 platforms, ensuring you get the fullest picture, every time.

VALUABLE DATA

With speech transcribed to text, everyday conversations are turned into valuable data that is easily accessible and auditable.

EASY EXPORT

Transcribed audio files can be easily uploaded into a data warehouse or analytics engine, making it easy to search and analyse all your data in one place.

COMPLIANCE

Reduce operational costs and save time in the process by enabling auditors and regulators to review more calls in less time through accessible and auditable conversation transcripts.

PUSHING THE BOUNDARIES IN SPEECH RECOGNITION

It is a huge challenge for many organisations to get a full picture from a voice data set, which is often captured from multiple platforms and in an unstructured format. Traditionally, it has only been possible to audit and analyse this data set by listening to each call.

Audio transcription complements voice capture and retrieval. Using deep and recurrent neural network algorithms, Red Box pushes the boundaries of what was previously thought possible for quality in speech recognition through a partnership with Speechmatics.

Voice Data Controller

For Salesforce®

“It’s about making sure that you’re not just collecting the data you need, but that you also have the tools to do something with it once you have it.”

Kate Hammett

Head of Global Partnerships, Red Box

Benefit from fast and accurate text representation of audio conversations seamlessly integrated into Salesforce. Our Voice Data Controller provides a unique data set that delivers increased insight within a familiar environment and through native Salesforce reports.

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