Red Box integration with Microsoft Dynamics 365 Sales Insights

TAKE YOUR SALES TO THE NEXT LEVEL

Conversation intelligence, part of Dynamics 365 Sales Insights enables Sales Managers to analyse calls at scale which, combined with the rich and high-quality voice data set provided by Red Box, delivers valuable and actionable insights.

Aggregated call analytics in conversation intelligence puts information at Sales Managers' fingertips to inform training and coaching programmes to help optimise the performance of individual sales reps and the team as a whole.

This includes:

Call sentiment

Extracted and visualised on a time series for each individual and aggregated to give a picture across all calls.

Content

Tracker words are highlighted to help surface common themes, topics and product or competitor mentions.

Conversational style

Behavioural KPIs provide deep information about the conversational style of sales reps and help to tailor coaching accordingly.

Leveraging Voice data captured by Red Box in Microsoft Dynamics 365 Sales Insights

Call data pushing into Microsoft Dynamics 365 Sales Insights

"Insight lives across an organisation and high quality and complete structured and unstructured voice data sets are crucial to enabling businesses to benefit from technological advances, such as Artificial Intelligence and sentiment analysis"

Jon Arnold

Principal of analyst firm J Arnold & Associates

According to our recent survey, almost all (95%) C-level executives regard voice data as “valuable” or “very valuable” to their organisation. Voice is a critical data set because it holds much more value than any other means of communication. It conveys context, sentiment, intent, emotion and actions, providing real intelligence.

Find out why and understand the opportunity for organisations in leveraging a rich data set that can help drive true and measurable business outcomes.

Find out more

FIND OUT MORE ABOUT THE COMBINED POWER OF RED BOX AND CONVERSATION INTELLIGENCE

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Leverage the combined power of Red Box and Microsoft Dynamics 365 Sales Insights

TAKE YOUR SALES TO THE NEXT LEVEL

Leveraging Voice data captured by Red Box in Microsoft Dynamics 365 Sales Insights