Customer Service Insights
Take your customer service to the next level with Microsoft Dynamics 365 Customer Service Insights.
Red Box is a Microsoft Strategic Partner and Preferred Telephony Provider, providing access to AI-Ready voice data for conversation intelligence (part of both Dynamics 365 Customer Service Insights AND Sales Insights).
This can be captured from your existing telephony platform or, if you have a call recording platform already, we can provide a non-invasive secondary capture layer to enable the seamless extraction of uncompressed stereo audio to help you take full advantage of the conversation intelligence capabilities.
Red Box is one of the first to partner with Microsoft to provide secure, resilient and scalable capture, retrieval, archiving and retention of Microsoft Teams communications.Read More
LET'S TALK ABOUT THE COMBINED POWER OF RED BOX AND CONVERSATION INTELLIGENCE