Extracted and visualised on a time series for each individual and aggregated to give a picture across all calls.
Tracker words are highlighted to help surface common themes, topics and product or competitor mentions.
Behavioural KPIs provide deep information about the conversational style of sales reps and help to tailor coaching accordingly.
"Insight lives across an organisation and high quality and complete structured and unstructured voice data sets are crucial to enabling businesses to benefit from technological advances, such as Artificial Intelligence and sentiment analysis"
Principal of analyst firm J Arnold & Associates
According to our recent survey, almost all (95%) C-level executives regard voice data as “valuable” or “very valuable” to their organisation. Voice is a critical data set because it holds much more value than any other means of communication. It conveys context, sentiment, intent, emotion and actions, providing real intelligence.
Find out why and understand the opportunity for organisations in leveraging a rich data set that can help drive true and measurable business outcomes.Find out more