Red Box captures, secures and transcribes voice data captured from anywhere, irrespective of source, from both new and legacy platforms.
Customers retain complete data sovereignty of this hugely valuable data set and we provide access, via extensive free and open APIs, to an integration partner ecosystem that enables this value to be unlocked.
Our comprehensive API architecture provides simple and straightforward ways to connect with your Red Box platform.
We deliver a consolidated data set, which our clients can use to achieve additional business benefits that extend beyond compliance.
EXPORT API
Use our Export API to push captured call metadata, audio and transcriptions into your preferred applications or tools to maximise the value from your data.
IMPORT API
Use our import API for ease of integration with current and legacy recordings across multiple platforms to centralise your data.
SYSTEM HEALTH
Surface system health and availability information about your recorder within your chosen IT management platform to monitor activity in one place.
RECORDER MANAGEMENT
Control elements of your Red Box solution within your preferred application, such as administering channels and users or enabling PCI suppression.
With our API architecture, organisations can integrate with a range of existing and future business systems for:
It's your data – that's why we give you full, flexible access to it.
Voice Data Controller
For Salesforce®
“It’s about making sure that you’re not just collecting the data you need, but that you also have the tools to do something with it once you have it.”
HEAD OF GLOBAL PARTNERSHIPS, RED BOX
Benefit from fast and accurate text representation of audio conversations seamlessly integrated into Salesforce. Our Voice Data Controller provides a unique data set that delivers increased insight within a familiar environment and through native Salesforce reports.
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