API INTEGRATION WITH RED BOX

Giving you complete access to control your communications data.

< BACK TO SERVICES

OVERVIEW

Red Box captures, secures and transcribes voice data captured from anywhere, irrespective of source, from both new and legacy platforms.

Customers retain complete data sovereignty of this hugely valuable data set and we provide access, via extensive free and open APIs, to an integration partner ecosystem that enables this value to be unlocked.

Our comprehensive API architecture provides simple and straightforward ways to connect with your Red Box platform.

We deliver a consolidated data set, which our clients can use to achieve additional business benefits that extend beyond compliance.

EXPORT API

Use our Export API to push captured call metadata, audio and transcriptions into your preferred applications or tools to maximise the value from your data.

IMPORT API

Use our import API for ease of integration with current and legacy recordings across multiple platforms to centralise your data.

SYSTEM HEALTH

Surface system health and availability information about your recorder within your chosen IT management platform to monitor activity in one place.

RECORDER MANAGEMENT

Control elements of your Red Box solution within your preferred application, such as administering channels and users or enabling PCI suppression.

WIDE RANGE OF SYSTEM INTEGRATIONS

With our API architecture, organisations can integrate with a range of existing and future business systems for:

  • Call Handling
  • Monitoring
  • Import / Export
  • Event notification
  • Search & Replay
  • Event Provisioning & management

It's your data – that's why we give you full, flexible access to it.

Voice Data Controller

For Salesforce®

“It’s about making sure that you’re not just collecting the data you need, but that you also have the tools to do something with it once you have it.”

KATE HAMMETT

HEAD OF GLOBAL PARTNERSHIPS, RED BOX

Benefit from fast and accurate text representation of audio conversations seamlessly integrated into Salesforce. Our Voice Data Controller provides a unique data set that delivers increased insight within a familiar environment and through native Salesforce reports.

FIND OUT MORE

FIND OUT MORE ABOUT API INTEGRATIONS

GET IN TOUCH