Our Services - Red Box

Digital voice waveform on a laptop screen with a set of headphones next to it

We’re committed to enabling you to understand the voice of the customer, integrating seamlessly with your existing and future business systems and taking advantage of our best-of-breed partner network to gain maximum value from your captured voice data.

Open APIs

Benefit from seamless interoperability with your partners of choice to unlock the value of voice data.

Transcription

Our transcription service helps ensure regulatory compliance and saves valuable time, whilst delivering even more insight from the conversations taking place in your organisation.

Voice Data Controller

The Voice Data Controller for Salesforce app from Red Box fuels the best agent & customer experience by enabling secure & accurate mapping of conversations to contacts, accounts and leads.

ALL OF THE DATA, ALL OF THE OPTIONS

Transcribed Voice

Highly accurate transcriptions are available in 75 languages, for both current and historical captured voice data.

Best-of-breed partners

Whether for storage and archiving, analytics, AI, Business Intelligence, CRM, or compliance, use the tools best suited to your needs.

Open data formats

We ensure that captured voice data is available to you in industry standard formats to help maximise its value.

REST APIs

Our comprehensive API architecture provides simple and straightforward ways to connect with and manage your Red Box solution, as well as integrate with value-add partner applications and services.

Voice Data Controller

For Salesforce®

“It’s about making sure that you’re not just collecting the data you need, but that you also have the tools to do something with it once you have it.”

Head of Global Partnerships, Red Box

Benefit from fast and accurate text representation of audio conversations seamlessly integrated into Salesforce. Our Voice Data Controller provides a unique data set that delivers increased insight within a familiar environment and through native Salesforce reports.

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RED BOX SERVICES

Ensuring that you’re in control of your recorded voice data.