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Quantify | Quality Management

Using captured voice data to drive innovation across your business.

Maintain Quality of Service

Customer experience is key, with quality of service intrinsic to loyalty and reputation. In public safety, lives can depend on agents answering calls and gathering accurate information fast. In finance, clear, accurate and regulatory compliant information is essential.

With Red Box you can monitor call quality, assess employee performance and provide personalised coaching and training.

BEST PRACTICE BY DESIGN

Automated call selection and scheduling, customised evaluation criteria, and targeted coaching.

BUSINESS INSIGHT

Measure performance in call handling & first-call resolution, then summarise & visualise your evaluation data with targeted reports to get the insights you need.

TRAINING & COACHING

Enable identification of training needs and facilitate targeted agent coaching to provide a pathway for quality improvements.

QUALITY & COMPLIANCE SPOT CHECKS

Perform spot checks to ensure that staff are adhering to regulatory guidelines & internal standards in line with your customisable organisational structure.

LET'S TALK ABOUT DRIVING INNOVATION WITH QUALITY MANAGEMENT