BEST PRACTICE BY DESIGN
Automated call selection and scheduling, customised evaluation criteria, and targeted coaching.
Measure performance in call handling & first-call resolution, then summarise & visualise your evaluation data with targeted reports to get the insights you need.
TRAINING & COACHING
Enable identification of training needs and facilitate targeted agent coaching to provide a pathway for quality improvements.
QUALITY & COMPLIANCE SPOT CHECKS
Perform spot checks to ensure that staff are adhering to regulatory guidelines & internal standards in line with your customisable organisational structure.
GDPR IS HERE
ARE YOU COMPLIANT?
“There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone.”
UK INFORMATION COMMISSIONER
GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.
It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.FIND OUT MORE