Using captured voice data to drive innovation across your business.
BEST PRACTICE BY DESIGN
Automated call selection and scheduling, customised evaluation criteria, and targeted coaching.
Measure performance in call handling & first-call resolution, then summarise & visualise your evaluation data with targeted reports to get the insights you need.
TRAINING & COACHING
Enable identification of training needs and facilitate targeted agent coaching to provide a pathway for quality improvements.
QUALITY & COMPLIANCE SPOT CHECKS
Perform spot checks to ensure that staff are adhering to regulatory guidelines & internal standards in line with your customisable organisational structure.
LET'S TALK ABOUT DRIVING INNOVATION WITH QUALITY MANAGEMENT