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Quantify | Live Acquire

Listen to and monitor calls as they happen.

Live Call Monitoring

Quantify Live Acquire enables multiple individuals to listen to live voice calls in progress for monitoring and employee training purposes.

With this easy-to-use application, managers and supervisors can select any user or extension and listen to conversations in real-time for fact verification, best action guidance, employee protection, and more.

CREATE USER GROUPS

Assign employees to groups to monitor call activity of departments and teams and keep track of collective performance.

INTUITIVE INTERFACE

A user-friendly Channel Status Display gives an overview of all groups and channels, making it clear which employees are on a call and which aren’t, helping to manage resources.

PREVIOUS CALL ACCESS

Using Last Call Search, quickly replay the last 10 call recordings logged against an employee or channel to monitor an individual’s performance.

CONTROL PERMISSIONS

For privacy and security, restrict the ability of call center managers and supervisors to listen to a specific group or groups of employees.

LET'S TALK ABOUT EASIER MONITORING WITH QUANTIFY LIVE ACQUIRE