CREATE USER GROUPS
Assign employees to groups to monitor call activity of departments and teams and keep track of collective performance.
A user-friendly Channel Status Display gives an overview of all groups and channels, making it clear which employees are on a call and which aren’t, helping to manage resources.
PREVIOUS CALL ACCESS
Using Last Call Search, quickly replay the last 10 call recordings logged against an employee or channel to monitor an individual’s performance.
For privacy and security, restrict the ability of call center managers and supervisors to listen to a specific group or groups of employees.
GDPR IS HERE
ARE YOU COMPLIANT?
“There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone.”
UK Information Commissioner
GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.
It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.FIND OUT MORE