QUANTIFY LIVE AQUIRE

Listen to and monitor calls as they happen.

< BACK TO QUANTIFY APPLICATIONS

LIVE CALL MONITORING

Quantify Live Acquire enables multiple individuals to listen to live voice communications in progress for monitoring and employee training purposes. With this easy-to-use application, managers and supervisors can select any user or extension and listen to conversations in real-time for fact verification, best action guidance, employee protection, and more.

CREATE USER GROUPS

Assign employees to groups to monitor the activity of departments and teams and keep track of collective performance.

INTUITIVE INTERFACE

A user-friendly Channel Status Display gives an overview of all groups and channels, making it clear which employees are on a call and which aren’t, helping to manage resources.

PREVIOUS CALL ACCESS

Using Last Call Search, quickly replay the last 10 recordings logged against an employee or channel to monitor an individual’s performance.

CONTROL PERMISSIONS

For privacy and security, restrict the ability of managers and supervisors to listen to a specific group or groups of employees.

GDPR IS HERE

ARE YOU COMPLIANT?

“There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone.”

Elizabeth Denham

UK Information Commissioner

GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.

It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.

FIND OUT MORE

FIND OUT MORE ABOUT QUANTIFY LIVE AQUIRE

GET IN TOUCH