Our agent controls, within the Red Box Workstation Client, provide optional client-side features to help control data that is being captured for each conversation.
PCI Suppression capabilities allow call audio and screen capture to be suppressed during payment transactions to ensure that sensitive details are not recorded.
Agents can add annotation details or new information such as ‘consent to’ record at point of capture using our call annotation capability.
Clients can choose to only record calls on demand, ensuring they don’t capture information they don’t need, or shouldn’t have.
Our agent controls provide organisations with the right tools to build into their data management processes, in full support of GDPR requirements.
Being able to record on demand & suppress payment card information means agents can remain in control of the data their business is collecting.
Supporting the new Payment Services Directive (PSD2) requirements, our PCI suppression tool can be automated to ensure compliance.
The ability to annotate calls in a live environment means that any crucial information is captured at the same time as the call, ensuring an efficient workflow.
GDPR is here
Are you compliant?
“There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone.”
UK Information Commissioner
GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.
It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.FIND OUT MORE