Quantify Applications

Red Box's application suite helps maximise the value of voice data

With Red Box you have complete data sovereignty.

You choose how to maximise the value of your captured voice data. Whether that’s via integration with your choice of applications or services via our free and open APIs, or by utilising our Quantify application suite, or a combination of both – you remain in control.

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Call recording Quantify application screenshot on a laptop screen

Search & Replay

Search recordings & replay conversations based on your chosen search criteria in our built-in Media Player. The perfect application for efficiently searching large volumes of spoken audio content.

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Live Acquire

Monitor and listen to live voice calls as they happen. Managers and supervisors can provide real-time coaching and assistance for fact verification, best action guidance and employee protection.

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Event Reconstruct

Build a visual timeline of events & replay recordings sequentially or concurrently. Collate recordings from multiple sources. Compile evidence needed for call auditing, disclosure and compliance.

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Quality Management

Identify trends and employee training needs by automatically sampling calls for assessment and creating custom scoring forms based on set evaluation criteria.

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Insight

Proactively check the status of your Red Box system through a visual dashboard and hands-off email reports. Access the data needed to understand and monitor system performance and prevent problems.

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Agent Controls

Activate tools such as PCI Suppression, record on demand and call annotation to give your call center agents important controls to manage the data consumed on calls across your business.

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+
Languages
with accurate and timely transcripts
Day
Implementation
on premise or cloud infrastructure
%
Service availability
and greater than 2N redundancy

 

 

 

 

GDPR is here

Are you compliant?

“There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone.”

Elizabeth Denham

UK Information Commissioner

GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.

It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.

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LET'S TALK ABOUT CONTROLLING DATA WITH OUR QUANTIFY APPLICATIONS