With Red Box you have complete data sovereignty – you choose how to maximise the value of your captured voice data. Whether that’s via integration with your choice of applications or services via our free and open APIs, or by utilising our Quantify application suite, or a combination of both – you remain in control.BOOK A DEMO
Search & Replay
Retrieve voice recordings & replay conversations based on your chosen search criteria in our built-in Media Player. The perfect application for efficiently searching large volumes of spoken audio content.
Monitor and listen to voice calls as they happen. A great application for managers and supervisors to provide real-time coaching and assistance.
Build a visual timeline of events & replay recordings sequentially or concurrently. A useful app for collating recordings from multiple sources to compile evidence needed for call auditing, disclosure and compliance.
Identify trends and employee training needs by automatically sampling calls for assessment and creating custom scoring forms based on set evaluation criteria.
Proactively check the status of your Red Box system through a visual dashboard and hands-off email reports. Access the data needed to understand and monitor system performance and prevent problems.
Activate tools such as PCI Suppression, record on demand and call annotation to give your agents important controls to manage the data consumed on calls across your business.
Our platform can be implemented on premise or into a Cloud infrastructure in as little as 1 day, saving significant time and expense.
We capture from new and legacy unified communications (UC) systems and telephony platforms within an organisation’s infrastructure.
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GDPR is here
Are you compliant?
“There’s a lot in the GDPR you’ll recognise from the current law, but make no mistake, this one’s a game changer for everyone.”
UK Information Commissioner
GDPR brings broader territorial scope, higher financial penalties and additional requirements and responsibilities for organisations handling data for EU citizens.
It aims to strengthen the rights of individuals and increases transparency around how personal information is captured, stored and processed.FIND OUT MORE