Nuance Communications is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyse, and respond to people – amplifying human intelligence to increase productivity and security. With decades of domain and AI expertise, Nuance works with thousands of organisations globally across healthcare, financial services, telecommunications, government, and retail – to create stronger relationships and better experiences for their customers and workforce.
"Red Box is an important player in voice capture"
Keith McConaghy, Director of Channel Sales, Nuance.
Combining Red Box’s capability to capture conversations from across an organisation with Nuance’s transcription service, we can support organisations in turning unstructured data into structured data sets for brands to leverage. The partnership delivers a fully integrated and pre-optimised solution that will reduce Total Cost of Ownership (TCO) and reduce deployment time.
Recent advances in transcription, Artificial Intelligence and Machine Learning are making voice data accessible at scale.
Voice data often comes from multiple sources in an unstructured format. Traditionally, it has only been possible to audit and analyse these recordings by listening to each call.
Fast and accurate transcriptions of conversations (time stamped speech and call metadata with speaker separation) provides a hugely valuable data set that can be exported, processed and analysed by a wide range of business systems providing enhanced search capabilities and improved analytics for your organisation.
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