Listening to and assessing calls has long been a key element of agent coaching and training however this has historically been a manual and tedious process and only involved sampling a selection of call recordings to make assessments.
Dynamics 365 Sales Insights, in partnership with Red Box, empowers Sales Managers to analyze calls at scale and generate valuable insights that will enable them to optimize training and coaching and ultimately improve the performance of individual sales reps and the team as a whole.
With Dynamics 365 Customer Service Insights, Red Box provides you with access to AI-Ready voice data for conversation intelligence, part of Dynamics 365 Customer Service Insights.Dynamics 365 Integration
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