Cognitive View monitors customer and employee communications and automates customer experience (CX), conduct risk and compliance for several regulations including ASIC, FCA, MAS, MiFID, FINRA. Additionally, they provide an integrated solution for archiving, automated supervision, and auditing with the Red Box voice platform. Cognitive View has been voted as RegTech 100 twice across the globe and selected as a 2021 IBM Beacon Award finalist.
“Red Box provides one of the highest quality audio streams and continues to innovate, which helps us stay focused on solving business problems around leveraging voice data.”
Dilip Mohapatra, Founder
As organisations are starting to leverage voice data to drive new strategies around CX, operational risk, and compliance, it requires the right foundation that supports dual and stereo quality recording and API based access control to provide open access to and control of their own data.
Compliance and conduct risk monitoring
Improve customer experience and sales
Audit and reporting
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