Posted on: 16/10/2019
TelTech Inc is focused on deploying technologies that help customers achieve a competitive edge and the partnership will see the Red Box platform and value added services, such as speech to text transcription, added to its portfolio to address the growing demand from customers to leverage structured and unstructured voice data sets in AI and analytics tools.
“The Red Box solution is unique because of its capability to capture voice from across the enterprise, its open API approach and the fact that customers have access to and complete control of captured voice data in order to extract valuable insights from it,” said Antonio Palacios, CEO of TelTech Inc.
“This partnership aligns us perfectly with the Red Box strategy of providing open voice capture platforms capable of interfacing with analytics and communications systems and solutions, and is consistent with our future product launches,” said Antonio Palacios, CEO of Teltech Inc. “Alongside the platform’s resilience and compliance recording capabilities, this significantly enhances our product offering and we are extremely happy to continue growing with Red Box.”
“North America is key growth market for Red Box and we’re delighted to have appointed such a well-established and innovative organization as a reseller in the region,” comments Richard Stevenson, Red Box CEO. “We look forward to enabling joint customers to capture and unlock the value of rich voice data sets to help them drive differentiation and measurable business outcomes.”
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