RED BOX RECORDERS TO DELIVER LIVE DEMO OF SPEECH-TO-TEXT TRANSCRIPTIONS OF VOICE COMMUNICATIONS AT ENTERPRISE CONNECT

Red Box Recorders, a leader in compliance recording technology, will demo its innovative Transcription service live on booth #732 at Enterprise Connect 2018. Built on an open extensible API platform, the service enables customers to extend their analysis of spoken voice across their entire UC, telephony and mobile estate with accurate and timely transcriptions. These can be used to enhance audio capture and retrieval; meeting compliance needs and strengthening training across contact centers and trading floors.

Through a partnership with transcription technology pioneer Speechmatics, Red Box Recorders has pushed the boundaries of what was previously possible in speech recognition quality by using deep and recurrent neural network algorithms, enabling constant learning and improvement. The new facility boasts unprecedented accuracy across the 29 (and growing!) languages supported which include English (standalone and as part of an accent-agnostic Global English language pack which improves accuracy for organizations utilising the English language for interregional operations), German, French, Italian, Spanish, Japanese and Russian.

Businesses have full and free ownership of the data captured and transcribed by Red Box Recorders, something not typically offered in the industry. Its comprehensive API architecture is supporting the growth of a best of breed partner ecosystem offering organizations seamless integration with leading compliance archiving and analytics tools to deliver valuable business insights, such as surveillance, audit or quality analysis.

KEY FEATURES

• Fast and accurate text representation of audio conversations
• Support of 55+ voice platforms: PBX/UC/Contact Centre/Turrets/Cell phone/Radio, including audio from Cisco/Microsoft Video (new and Legacy technologies)
• Text output includes call metadata and speaker separation
• Easily imported into BI systems providing additional valuable business insight such as surveillance or quality analysis
• 29 languages (each with a vocabulary of 250,000 words)

Pete Ellis, CRO, Red Box Recorders said “Our transcription facility is a tightly integrated component of the core recording engine, which enables us to accurately produce search-optimized text output of audio captured from anywhere. This adds even further value to the conversations captured, whether for compliance, investigations or operational improvements”

For more than 28 years Red Box Recorders’ innovative voice recording technologies have helped organisations across finance, contact center, government and public safety sectors to record, search and replay telephone calls and other conversations for fact verification, investigation of business activities and quality monitoring.

Don’t miss the Innovation Showcase on Monday 12th March at 9am (Osceola B) featuring Speechmatics and our technology partnership.

For more information or to book time with the team, get in touch!