Posted on: 13/07/2017
GreenKey Technologies, an AI-driven voice collaboration platform for the financial markets, announced today a global partnership with Red Box Recorders, a market leading expert in voice recording technology and services, to create an integrated solution for embedded compliance recording within GreenKey’s software-based trader collaboration offering.
Red Box technology records voice conversations over soft client phones, turrets and mobile devices on behalf of more than 500 financial firms globally. Now, clients can use Red Box voice recording technology with the trade and communications analytics, monitoring and archiving capabilities of GreenKey’s Enterprise Voice Collaboration platform and provide complete records of trade activities.
Pete Ellis, COO of Red Box Recorders commented, “Voice communication is part of the culture and fabric of the capital markets. Capturing these conversations is now more important than ever. Red Box is working with GreenKey to bring our decades of voice recording expertise to GreenKey’s innovative Enterprise Voice Collaboration platform.”
Regulations such as Dodd-Frank in the U.S., MiFID II and Market Abuse Directive and Regulation (MAD/MAR) in Europe require investment firms to keep records of trade-related communications, such as emails and voice conversations. In addition, some rules mandate investment firms produce time-sequenced records of the lifecycle of a trade. To do this, they need to capture different types of communications data generated from pre-trade, to execution, to post-trade, and correlate it with the relevant transaction data.
“Compliance officers need a way to capture all communications and interactions around a trade in order to give regulators a complete snapshot of events. Integrating our data analytics capabilities with voice recording through Red Box helps us provide a complete and cost effective surveillance, record-keeping and trade reconstruction solution to our global client base,” said Nader Shwayhat, CEO of GreenKey Technologies.
For more than 25 years Red Box Recorders’ innovative voice recording technologies have helped organizations across finance, contact center, government and public safety sectors to record, search and replay telephone calls and other conversations for fact verification, investigation of business activities and quality monitoring.
Today, hundreds of financial firms including banks, brokers, funds and traders use GreenKey’s next-generation voice and data platform to support their trader communication. GreenKey offers a complete software-based voice collaboration suite that enables access from any device, anywhere, with built-in compliance features and real-time transcription and analytics, with significantly lower total cost of ownership than traditional turret platforms.