Posted on: 13/04/2021
Red Box has been announced as one of Britain’s 100 private companies with the fastest growing profits over the last three years.
Compiled by Fast Track and published by the Sunday Times, this year’s Covid-19 special edition recognises the growth performance of businesses, as well as the contribution of organisations like Red Box to the economy and their role in paying the taxes that help fund and support vital public services such as the NHS and wider communities.
Red Box ranked at number 69, highlighting the ongoing importance of voice capture and the strategic role of audio as a rich data set. It also emphasises the increasing adoption of advanced use-cases for voice analytics and AI such as compliance automation, surveillance and risk detection to support supervision at scale, optimising sales performance and understanding the true voice of the customer and employee.
During the pandemic, Red Box has supported customers with the sudden move to remote working whether that was recording remote softphone or handphone extensions for homeworkers, supporting a move to collaboration tools such as Microsoft Teams, or dealing with a huge surge in call volumes in many industries, especially emergency services control rooms and contact centres.
Red Box has also supported the accelerated move to remote working for its large financial customer base, by helping them comply with Financial Conduct Authority (FCA) regulations that require organisations to have the same standard of call recording and surveillance as office-based employees for compliance purposes.
Richard Stevenson, CEO of Red Box comments,
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“Over recent years, the use-cases for speech analytics and voice AI have significantly expanded and driven increasing demand for the high-quality, AI-ready audio captured by Red Box. It’s great to receive this recognition of our growth and resilience through the pandemic. This is testament to the hard work by the Red Box team, as well as the growing recognition of voice data as rich source of actionable insights that supports organisational transformation and differentiation.”