Posted on: 28/03/2019

TMC, a global, integrated media company, has named Red Box's Voice Data Controller Application as a 2019 CUSTOMER Product of the Year Award winner. 

The Lightning ready application enables organizations to import into Salesforce® the audio and accurate transcripts of calls captured from over 55 UC and telephony platforms, legacy and new. This includes PBX, UC, trading and call center solutions as well as radio, mobile and meetings, ensuring complete visibility of customer interactions from across the business.

Featured on the SalesforceⓇ AppExchange™, Voice Data Controller can be leveraged by organizations to enhance KYC strategies, drive process efficiencies, support and track compliance, as well as increase productivity and the accuracy of sales forecasting.

Voice Data Controller enables customers to:

  • Align calls and transcribed meeting notes to Salesforce® contacts, accounts and leads
  • Search for keywords in transcripts
  • Replay audio at the click of a button directly with Salesforce®
  • Analyse calls using rich metadata fields and native Salesforce® reports and dashboards

Richard Stevenson, CEO of Red Box commented on the award, saying: “It’s great to see one of our partnerships and integrations being recognized by the likes of TMC and CUSTOMER Magazine. The Voice Data Controller is a great example of how Red Box, as an open platform, enables organizations to capture, secure and unlock valuable voice data sets, in this case by consolidating customer voice data within the Salesforce® platform in order for it to be leveraged by call agents, sales managers and compliance teams alike. I’m really proud of the Red Box team!”   

The 21st Annual Products of the Year Award winners will be published in CUSTOMER magazine online and on TMCnet.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Red Box with a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Voice Data Controller solution has proven deserving of this elite status and I look forward to continued innovation from Red Box in 2019 and beyond.”

The 2019 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

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