Posted on: 17/01/2019
The new alliance sees Nimans featuring the Red Box platform, as well as offering value added applications and services, such as speech-to-text transcription, which helps maximise the value of captured voice data.
Tom Maxwell, Nimans’ Head of Channel Sales, says Red Box is a valuable addition to the company’s extensive call recording and wider comms portfolio; particularly around systems integration with brands such as Unify, in capturing enterprise wide voice.
Organisations are increasingly recognising the value of captured voice as a data set and voice-based interaction is now being used to address a whole host of business use cases including automation, security, fraud and enhancing employee engagement and the wider customer experience.
He explained: “Red Box is a leading dedicated voice recording specialist, empowering organisations to capture, secure and unlock the value of enterprise wide voice. With the Red Box platform, resellers and their customers can capture and transcribe voice communications from over 55 systems (legacy and new), across global enterprises and SMEs. Customers retain complete data sovereignty and are connected to the broadest partner ecosystem to unlock the value of captured voice through seamless integration with archiving, storage, biometrics, analytics, AI, Business Intelligence, CRM, and compliance tools and applications.”
Martyn Ward, Red Box CRO, says working with Nimans further elevates the company’s renowned reputation and market stature.
He added: “Working with our global reseller channel, we are already trusted by leading organisations across financial, contact centre, government and public safety sectors. We capture and secure millions of calls daily for over 3,000 customers around the world and connect them to an ecosystem of application and value-added service partners. The platform Nimans provides us with, given its excellent market reputation and broad reach, is another major step forward in our continued market progression.”