Posted on: 18/09/2018
We’ll be on booths 1647 and 1829 with a live demonstration of our Lightning™ Ready Voice Data Controller application which enables organisations to import into Salesforce the audio and accurate transcripts of calls captured from over 55 UC and telephony platforms (PBX, UC, trading and call center solutions, as well as radio, mobile and meetings) ensuring complete visibility of customer interactions from across the business.
We’ll be showcasing what the application enables organisations to do and the enormous potential value of making enterprise wide voice data sets available within the Salesforce platform. This includes providing additional insight, as well as fact verification, investigation, performance management and reporting functionality, whether that’s for sales, marketing or customer service teams.
Book a demo with the team at Dreamforce to suit your schedule or drop by booths 1647 and 1829.
Kate Hammett, Global Head of Partnerships at Red Box, will also be delivering a session entitled ‘Capture every spoken word and unlock the power of voice to fuel AI’ at 1:45 on Thursday 27th in Moscone South, Partner Theatre 4. Reserve your place on the Agenda Builder.
The Voice Data Controller supports automatic assignment of calls and transcripts to a lead, account or contact record and users can then search and replay. In addition, the rich metadata fields can be used for analysis using native Salesforce reports and dashboards.
Commenting previously upon the launc of the Voice Data Controller onto the AppExchange, Mike Wolff, SVP ISV Sales, Salesforce said:
“We are happy to welcome Red Box onto the AppExchange, as they provide customers with an exciting new way to gain visibility of customer voice interactions in a central location.The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success."
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