5th February 2020
Many organizations are struggling to take advantage of the voice of their customers to improve their overall customer experience. However, innovative CX leaders are discovering that high quality voice capture combined with AI-based customer listening can provide a powerful tool in unlocking the voice of the customer to improve Customer Experience (CX) and overall business performance.
Matt Dixon, Chief Product & Research Officer at Tethr and author of The Effortless Experience
Pete Ellis, Chief Product Officer at Red Box
Key takeaways from this webinar will include:
* The importance of the high quality voice data captured by Red Box and how it fuels the Tethr Essentials platform
* How AI-based listening can be used to pinpoint sources of customer friction that can lead to churn or missed sales opportunities
* How automated, AI-based scoring can eliminate the need for post-call surveys as a means of measuring CX
* Success criteria and real world examples of ROI and measurable outcomes
OTHER UPCOMING EVENTS
APD Control Room Awards 2020
05 Mar 2020
Nottingham, UK | conference
Now in its third year, this event recognises the vital work of control room employees across public safety organisations.
BAPCO Show 2020
10 Mar 2020
Coventry, UK | trade show
The BAPCO Annual Conference & Exhibition is a crucial event for everyone that is involved in critical communications and public safety solutions.
Enterprise Connect 2020
30 Mar 2020
Orlando, USA | trade show
Enterprise Connect is the leading conference and exhibition for enterprise communications and collaboration in North America come and visit Red Box…