18th to 20th May 2021
16:00-20:00 BST [GMT+1]
With more than 50% of interactions with brands still voice based, recording calls remains a critical component in understanding the customer - even in an omni-channel environment. But how can you maximise the value of voice data, and use it to deliver rich insights into customer sentiment, drive revenue-impacting decisions to retain customers, and avoid costly churn?
Hosted by Medallia - Red Box partner and the global leader in experience management - Experience 21 is an international, immersive experience packed with game-changing insights that will transform the way you think about the customer and employee experience. Through engagement with customer speakers and thought leaders through to live Q&A sessions, CX leaders will learn how to understand and optimise the customer and employee experience and deliver fast, frictionless, and personalised digital experiences in today’s digital-first world.
Visit us to understand the impact of every customer and employee voice engagement taking place across the enterprise, with the seamless integration of rich enterprise-wide conversations captured by Conversa coupled with Medallia’s Experience Cloud.