30-minute masterclass: 5 steps to seamless QA automation

Online   |    webinar


13th September 2022

3:00PM BST

In collaboration with EvaluAgent – a leading quality and performance management platform – join Red Box for your tangible checklist to transforming QA with automation. 

Traditional methods of sampling Contact Centre interactions are putting organisations behind their competition.

A thriving Contact Centre relies on great conversations across the customer journey. And, whilst traditional QA processes, CSAT scores, average handling time, and Net Promoter Scoring are useful, are they really delivering the actionable insights at the scale and speed required to truly maximise customer and experience transformation initiatives, as well as driving cost saving and operational efficiencies?

In this webinar, you will learn:

  • How QA Automation can increase productivity by 285%.
  • What makes a great QA process end-to-end.
  • How to identify the right conversations for evaluation, root-cause analysis & actionable insights.
  • How to empower teams to deliver great conversations & improve agent & customer experience.
  • How to demonstrate the ROI of automated QA with performance data & reporting.