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Conversa | Regulatory Compliance

Underpinning your compliance recording strategy

First-class compliance recording

In regulated industries, recording of communications is not a choice – it is a necessity in order to remain compliant.

With the rise of hybrid working and increasing expectations for improving data privacy, organisations are facing a growing number of increasingly complex challenges every day, and regulated businesses must be able to securely capture, store, retrieve and reconstruct all communications across the enterprise. Failure to demonstrate these abilities could lead to errors in data handling and collection, which often leads to costly fines and unlimited damage claims.

Supporting over 1000 financial services customers alone – including six of the world’s top banks and 85% of interdealer brokers – Red Box has over 32 years of experience in compliance recording.

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Solutions to comply with leading financial regulations

 

MiFID II
Capture, store, retrieve, and reconstruct call recordings for MiFID II transaction management.
 
PCI-DSS
Supress audio and mute (blank) screen recorded calls during payment transactions for data security. 
GDPR
Control, process, and maintain records of communications within GDPR data protection guidelines.
Dodd-Frank
Timestamp, securely store, and retain all communication records to support trade reconstruction.
HIPPA
Ensure patient data is safeguarded. Record, safely store, and encrypt all conversational data.

Capture from all major platforms

Capture regulated interactions across the enterprise for complete coverage.

Comprehensive call capture for UCaaS

As the compliance landscape evolves rapidly, standard recording capabilities of UCaaS platforms are often not sufficient enough to meet today’s strict compliance requirements.

Red Box’s UCaaS call capture capabilities ensure you adhere to mandatory regulations – all whilst driving business transformation and fostering productivity in the age of hybrid working.

Microsoft Teams

The Red Box certified compliance recording solution for Microsoft Teams resiliently captures all conversations for all regulated users automatically, with additional retrieval, archiving, and retention functionality.

Teams Capture

Zoom

With the broad adoption of collaboration tools by organisations globally, the Red Box integration with Zoom Cloud Services enables you to capture rich call audio and valuable metadata from Zoom meetings.

Zoom Capture

RingCentral

Capture internal and external PSTN calls with and without direct routing. You can securely capture all calls in one central platform with full control over storage and retention periods to meet your compliance obligations.

RingCentral Capture

Voice communication harbours fraud

The only way that firms can protect themselves against the threat of employee misconduct is to holistically analyse conversational data from multiple sources across the enterprise.

Read the Case Study

Value beyond compliance

In today's evolving modern workplace, it is imperative that organisations gain additional value – beyond compliance – from captured conversational data to unlock the true benefits of this rich data set.

In addition to compliance recording, Red Box’s open platform gives you complete control and access to your data, providing real-time, high-quality audio and metadata capture to fuel leading AI-based compliance solutions that improve operational transparency, deter market abuse, and mitigate risk.

Integrate seamlessly with leading AI compliance applications

All Application Partners

Climbing the compliance mountain

Forward-thinking institutions are increasingly turning to AI to help them remain compliant. It’s no surprise, then, that banking and professional services are two of the industries making the largest investments in big data and analytics solutions.

Read the Blog

Talk to us about Regulatory Compliance with Conversa