Voice Analytics and AI

Unlock the true value of conversational data

Liberate your voice data 

Conversa empowers you to harness the vast opportunities of conversational data, providing 100% open access to high-quality, real-time, or post-call voice data streams to underpin voice-AI and speech analytics investments.

For organisations who want to overcome common issues associated with extracting data from legacy call recording platforms (inaccessible data, poor quality data and high cost), it can also be provided as a non-invasive capture overlay solution without impacting your current infrastructure if you already have a call recording vendor in place.

By giving you complete control of the fuel that drives AI – your data – you drive significant value from the analysis of this strategic asset to drive ROI and uncover unique business insights across compliance, customer experience, sales coaching and more.

Do you have the optimal data foundations to maximise the benefits of AI and transcription of call data? If not, you will be limiting the impact of your AI investment.

Take the assessment

Real time = real value

Conversa’s open platform provides the optimal foundations to underpin voice-AI strategies, enabling agile innovation through access to real-time, high-quality stereo audio and rich contextual metadata capture. The results are the right data foundations that produce accurate transcripts to fuel speech analytics engines, in turn optimising the quality of insights generated from this rich data set.

Voice Analytics and AI | Uncompressed | Stereo | Rich Metadata | Post Call and Real-Time | High Quality Audio Input | Higher Quality Insights

97% of organisations plan on adopting voice-AI technologies between now and 2026.

Find out why

Your data, your choice 

Red Box has always believed that organisations should have secure access to their own call data and an open API approach has always been a core part of our offering. As a result of this openness, we work closely with leading voice-AI and analytics software partners to help you maximise the value of captured voice to drive value, reduce risk, and encourage innovation.

Capture for AI

Augment voice investments with AI-ready data. Red Box’s Capture for AI provides 100% access to real-time high-quality voice and media data sets without impacting your current call recording infrastructure.

Capture for AI

Quality of Recording

The Red Box Quality of Recording capabilities improve capture for AI, enabling data quality to be maintained to feed into AI and analytics engines and underpin the insights and ROI generated from these platforms.

Quality of Recording

Automatic Speech Recognition

For voice data sets packed with rich insights, Conversa’s high-quality, real-time audio capture combines with cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.

Automatic Speech Recognition

Conversational Intelligence

Optimise agent and customer experience by augmenting your QA process with automated AI-driven insights you can act on, understanding context and deriving meaning to deliver immediate and measurable business value.

Conversational Intelligence

Voice-AI underpins multiple use-cases

Connect with any AI application

Join leading partners in the AI space

Are you an application partner facing challenges in accessing voice data from legacy telephony platforms or incumbent call recording vendors? Red Box can work with you to accelerate time to value for your voice AI platform, connecting your customers to AI-ready audio and rich metadata streams from legacy and new contact centre, telephony, and UC platforms to fuel your AI application.

Become a Partner

Are you able to leverage uncaptured, untracked, and unmanaged voice channels?

Lack of data sovereignty is stifling innovation across enterprises, with more organisations looking towards an open API approach to get the most out of their conversational data.

Be your organisation's Data Hero

Talk to us about Voice Analytics & AI with Conversa