Leverage algorithms to listen to recordings
Is the quality of your captured audio holding you back from unlocking the value of your conversational data within AI and analytics engines?
Whether call recordings are underpinning adherence to regulatory obligations or speech analytics and AI initiatives, Red Box’s Quality of Recording (QoR) leverages algorithms to listen to recordings processed by Conversa, enabling you to check for and alert on underlying audio quality issues - such as white noise – so they can be detected and resolved promptly.
Download our Quality of Recording Datasheet
Quickly identify call recordings with the potential to impact Voice of the Customer (VoC), agent experience, and compliance initiatives with audio quality assessment.
Why Quality of Recording matters
The Red Box QoR capabilities improve capture for AI by enabling data quality to be maintained to feed into AI and analytics engines and underpin the insights and ROI generated from these platforms. This is further enhanced by the capture of uncompressed, high-quality stereo audio.
Get instant health monitoring alerts on potentially impacted calls.
Detect white noise and silence in captured audio files.
Automate call quality assessment and fix quality issues promptly.
Talk to us about Quality of Recording with Conversa