Are you looking for a complete compliance recording solution that also gives you 100% access to conversational data and real-time AI-ready voice streams?
Are you looking for a complete compliance recording solution that also gives you 100% access to conversational data and real-time AI-ready voice streams?
Conversa Enterprise captures media and high-quality audio for input into best-of-breed AI and analytics applications and provides the ability to embed complex data and compliance policies for complete data governance. Media, metadata, and transcripts can then be archived, moved, purged, retained or exported based on the defined rules.
Whether you’re a financial services organisation that mandates recording for fraud and surveillance detection or a Contact Centre that needs to maintain call handing standards, Conversa Enterprise’s monitoring and analysis of real-time enterprise-wide communications - as well as the ability to retrieve, locate transcripts and listen to recordings through the Conversa UI - puts you in safe hands.
With evolving and rising regulations, you can also enable automated and manual suppression and redaction of sensitive payment information to maintain a focus on standards including PCI and GDPR for enhanced customer data security.
Platform Features
Open APIs
Achieve seamless interoperability with a choice of AI and analytics partners to unlock the value of your communications and support multiple use-cases.
Rich Metadata
Tap into additional context across the customer journey and tie every conversation back to a central record for greater insights and efficiencies.
High-quality Audio
Capture uncompressed stereo audio in real-time (or for access post-call), providing a gateway to AI ready data to fuel speech analytics engines.
Real-time Streaming
Monitor and analyse real-time audio to support use cases including training and coaching, fact verification, event reconstruction and more.
Automatic Speech Recognition
Utilise cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.
Data Management
Retain and archive calls, and embed complex data and compliance policies via 100% open APIs for complete governance of your voice data.
Capture Every Interaction
When it comes to your agent and customer interactions, audio is only half the picture.
With so much rich and actionable information held in conversational data, Conversa helps you analyse and act-upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture and transcribe voice and metadata across multiple sources including IM, video and chat.
Automatic Speech Recognition
For voice data sets packed with rich insights, Conversa’s high-quality, real-time audio capture combines with cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.
Automatic Speech RecognitionScreen Recording
Link Agent PCs with Agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.
Screen RecordingPCI Suppression
With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.
PCI SuppressionAgent Controls
An adaptive call recording management solution that assists Call Centre agents across customer service disciplines to annotate calls, record on demand, and support PCI compliance with audio suppression.
Agent ControlsScreen Tagging
Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.
Screen TaggingMetadata Capture
Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.
Quality of Recording
Leverage algorithms to listen to recordings processed by Conversa to check for and alert on underlying audio quality issues - such as white noise - so they can be detected early and steps can be taken to resolve them promptly.
Quality of RecordingVoice Analytics & AI
Red Box empowers you to harness the vast opportunities of conversational data with a real-time, high-quality voice and metadata capture solution that ensures you get the most out of AI and analytics applications.
Voice Analytics & AIConnect with any application
A leader in enterprise automatic speech recognition.
Dynamics 365 Integration & Teams Compliance Recording.
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Truly understand conversations at scale with superior analytics.
Voice Data Controller & AI bridge for Salesforce Einstein.
Conversation analysis to understand context and derive meaning.
Machine Learning to automate compliance risk detection.
AI-powered technology for Financial Services compliance.
Digital Asset Management solutions for blue-light services.
Improve performance by turning voice data into unique insights.
Looking for a voice capture solution to fuel AI?
Capture for AICapture from any platform
Zoom is a cloud-based Unified Communications platform.
The technology leader that has been making the internet work since 1984.
Innovative solutions to enhance and simplify communications.
Chat, videoconferencing, file storage, and app integration.
Market leading contact centre provider for Unified Communications.
Critical software and infrastructure for the emergency services.
A market leader in business communications and connectivity.
Voice and video capture integrated with Unified Communications.
A technology and service leader powering the global financial markets.
Leader in mission-critical communications products, solutions & services.
Voice capture connectivity with Unified Communications.
Voice capture connectivity with Unified Communications.
AI is being leveraged to foster a much broader sense of digital enablement
RICHARD STEVENSON
CEO, RED BOX
This Whitepaper explains why you will need to rethink some of the standard recording practices that were established long before AI-powered voice analytics was a possibility, empowering you to gain a competitive advantage and see the real benefits from a voice and AI strategy.
GET MY WHITEPAPERTALK TO US ABOUT CONVERSA ENTERPRISE