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Conversa Enterprise

AI ready data and full compliance recording

Are you looking for a complete compliance recording solution that also gives you 100% access to conversational data and real-time AI-ready voice streams?

Conversa Enterprise captures media and high-quality audio for input into best-of-breed AI and analytics applications and provides the ability to embed complex data and compliance policies for complete data governance. Media, metadata, and transcripts can then be archived, moved, purged, retained or exported based on the defined rules.

Whether you’re a financial services organisation that mandates recording for fraud and surveillance detection or a Contact Centre that needs to maintain call handing standards, Conversa Enterprise’s monitoring and analysis of real-time enterprise-wide communications - as well as the ability to retrieve, locate transcripts and listen to recordings through the Conversa UI - puts you in safe hands.

With evolving and rising regulations, you can also enable automated and manual suppression and redaction of sensitive payment information to maintain a focus on standards including PCI and GDPR for enhanced customer data security.

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Platform Features

 

Open APIs

Open APIs

Achieve seamless interoperability with a choice of AI and analytics partners to unlock the value of your communications and support multiple use-cases.

 

Rich Metadata

Rich Metadata

Tap into additional context across the customer journey and tie every conversation back to a central record for greater insights and efficiencies.

High-quality Audio

High-quality Audio

Capture uncompressed stereo audio in real-time (or for access post-call), providing a gateway to AI ready data to fuel speech analytics engines.

Real-time Streaming

Real-time Streaming

Monitor and analyse real-time audio to support use cases including training and coaching, fact verification, event reconstruction and more.

Automatic Speech Recognition

Automatic Speech Recognition

Utilise cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.

Compliance

Data Management

Retain and archive calls, and embed complex data and compliance policies via 100% open APIs for complete governance of your voice data.

Capture Every Interaction

When it comes to your agent and customer interactions, audio is only half the picture.

With so much rich and actionable information held in conversational data, Conversa helps you analyse and act-upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture and transcribe voice and metadata across multiple sources including IM, video and chat.

Automatic Speech Recognition

For voice data sets packed with rich insights, Conversa’s high-quality, real-time audio capture combines with cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.

Automatic Speech Recognition

Screen Recording

Link Agent PCs with Agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.

Screen Recording

PCI Suppression

With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.

PCI Suppression

Agent Controls

An adaptive call recording management solution that assists Call Centre agents across customer service disciplines to annotate calls, record on demand, and support PCI compliance with audio suppression.

Agent Controls

Screen Tagging

Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.

Screen Tagging

Metadata Capture

Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.

Connect with any application

Looking for a voice capture solution to fuel AI?

Capture for AI

Capture from any platform

 

 

AI is being leveraged to foster a much broader sense of digital enablement

RICHARD STEVENSON

CEO, RED BOX

This Whitepaper explains why you will need to rethink some of the standard recording practices that were established long before AI-powered voice analytics was a possibility, empowering you to gain a competitive advantage and see the real benefits from a voice and AI strategy.

GET MY WHITEPAPER

TALK TO US ABOUT CONVERSA ENTERPRISE