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Conversa Capture

Maximise voice investments with AI-ready data

Do you already have a call recording vendor but can’t access high quality, real-time or post-call voice data streams to underpin speech analytics investments?

Conversa Capture provides you with 100% access to voice and media data sets without impacting your current call recording infrastructure.

This non-invasive capture overlay solution captures high-quality audio, contextually rich metadata and fuels highly accurate transcripts for AI and analytics engines.

Overcome the common issues organisations face when extracting data from existing call recording platforms. Take control of your most strategic data sets to drive ROI and uncover unique business insights across compliance, customer experience, sales coaching and more.

 

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Key Features

 

Open APIs

Open APIs

Seamless interoperability with a choice of leading AI and analytics partners to unlock the value of your communications and support multiple use-cases.

 

High-quality Audio

High-quality Audio

Capture uncompressed stereo audio in real-time (or for access post-call), providing a gateway to AI ready data to fuel speech analytics engines.

Rich Metadata

Rich Metadata

Tap into additional context across the customer journey and tie every conversation back to a central record for greater insights and efficiencies. 

Screen Tagging

Screen Tagging

Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls.

Automatic Speech Recognition

Automatic Speech Recognition

Utilise cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.

Enterprise-Wide

Enterprise-Wide

Achieve complete data sovereignty with the ability to capture every interaction across the customer and employee journey. 

Capture Every Interaction

When it comes to your agent and customer interactions, audio is only half the picture.

With so much rich and actionable information held in conversational data, Conversa helps you analyse and act-upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture and transcribe voice and metadata across multiple sources including IM, video and chat.

Automatic Speech Recognition

For voice data sets packed with rich insights, Conversa’s high-quality, real-time audio capture combines with cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.

Automatic Speech Recognition

Screen Recording

Link Agent PCs with Agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.

Screen Recording

PCI Suppression

With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.

PCI Suppression

Agent Controls

An adaptive call recording management solution that assists Call Centre agents across customer service disciplines to annotate calls, record on demand, and support PCI compliance with audio suppression.

Agent Controls

Screen Tagging

Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.

Screen Tagging

Metadata Capture

Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.

Connect with any application

Looking for a complete compliance recording solution?

Compliance Recording

 

 

 

 

 

 

AI is being leveraged to foster a much broader sense of digital enablement

RICHARD STEVENSON

CEO, RED BOX

This Whitepaper explains why you will need to rethink some of the standard recording practices that were established long before AI-powered voice analytics was a possibility, empowering you to gain a competitive advantage and see the real benefits from a voice and AI strategy.

GET MY WHITEPAPER

TALK TO US ABOUT CONVERSA CAPTURE