Do you already have a call recording vendor but can’t access high quality, real-time or post-call voice data streams to underpin speech analytics investments?
Do you already have a call recording vendor but can’t access high quality, real-time or post-call voice data streams to underpin speech analytics investments?
Conversa Capture provides you with 100% access to voice and media data sets without impacting your current call recording infrastructure.
This non-invasive capture overlay solution captures high-quality audio, contextually rich metadata and fuels highly accurate transcripts for AI and analytics engines.
Overcome the common issues organisations face when extracting data from existing call recording platforms. Take control of your most strategic data sets to drive ROI and uncover unique business insights across compliance, customer experience, sales coaching and more.
Key Features
Open APIs
Seamless interoperability with a choice of leading AI and analytics partners to unlock the value of your communications and support multiple use-cases.
High-quality Audio
Capture uncompressed stereo audio in real-time (or for access post-call), providing a gateway to AI ready data to fuel speech analytics engines.
Rich Metadata
Tap into additional context across the customer journey and tie every conversation back to a central record for greater insights and efficiencies.
Screen Tagging
Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls.
Automatic Speech Recognition
Utilise cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.
Enterprise-Wide
Achieve complete data sovereignty with the ability to capture every interaction across the customer and employee journey.
Capture Every Interaction
When it comes to your agent and customer interactions, audio is only half the picture.
With so much rich and actionable information held in conversational data, Conversa helps you analyse and act-upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture and transcribe voice and metadata across multiple sources including IM, video and chat.
Automatic Speech Recognition
For voice data sets packed with rich insights, Conversa’s high-quality, real-time audio capture combines with cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.
Automatic Speech RecognitionScreen Recording
Link Agent PCs with Agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.
Screen RecordingPCI Suppression
With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.
PCI SuppressionAgent Controls
An adaptive call recording management solution that assists Call Centre agents across customer service disciplines to annotate calls, record on demand, and support PCI compliance with audio suppression.
Agent ControlsScreen Tagging
Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.
Screen TaggingMetadata Capture
Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.
Quality of Recording
Leverage algorithms to listen to recordings processed by Conversa to check for and alert on underlying audio quality issues - such as white noise - so they can be detected early and steps can be taken to resolve them promptly.
Quality of RecordingVoice Analytics & AI
Red Box empowers you to harness the vast opportunities of conversational data with a real-time, high-quality voice and metadata capture solution that ensures you get the most out of AI and analytics applications.
Voice Analytics & AIConnect with any application
A leader in enterprise automatic speech recognition.
Dynamics 365 Integration & Teams Compliance Recording.
Medallia delivers deep insights into customer sentiment.
Truly understand conversations at scale with superior analytics.
Voice Data Controller & AI bridge for Salesforce Einstein.
Conversation analysis to understand context and derive meaning.
Machine Learning to automate compliance risk detection.
AI-powered technology for Financial Services compliance.
Digital Asset Management solutions for blue-light services.
Improve performance by turning voice data into unique insights.
Looking for a complete compliance recording solution?
Compliance Recording
AI is being leveraged to foster a much broader sense of digital enablement
RICHARD STEVENSON
CEO, RED BOX
This Whitepaper explains why you will need to rethink some of the standard recording practices that were established long before AI-powered voice analytics was a possibility, empowering you to gain a competitive advantage and see the real benefits from a voice and AI strategy.
GET MY WHITEPAPERTALK TO US ABOUT CONVERSA CAPTURE