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Conversa

Your Gateway to Enterprise Voice Freedom

Do you lack the access and control needed to fully realise the strategic value of your voice and media communications?

Conversa gives you the power to listen, the freedom to share, and the insight to act upon your enterprise-wide voice data, with 100% open access and real-time audio streaming of high-quality conversational data.

This complete data sovereignty ensures you never miss a word, empowering you to capture every interaction across the customer and employee journey, and gain access to the world’s most extensive ecosystem of leading AI and analytics partners to support extensive use-cases.

 

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Enterprise AI

Do you already have a call recording vendor but can’t access high-quality, real-time or post-call voice data streams for speech analytics engines to analyse?

Compliance Recording

Are you looking for a complete compliance recording solution that also gives you 100% access to conversational data and real-time AI-ready voice streams?

Platform Features

 

Enterprise Architecture

Enterprise Architecture

Next-gen, microservices-based architecture with unrivalled resilience

 

Open APIs

Open APIs

Seamless interoperability with a choice of leading AI and analytics partners

 

Connectivity

Connectivity

Record voice and capture rich metadata across new or legacy telephony platforms

 

Flexible Deployment

Flexible Deployment

Seamless cloud, on-premise or hybrid delivery through one application

Low TCO

Low TCO

Containerised compute footprint for up to 90% reduction in Total Cost of Ownership

Resilience

Resilience

Architected for unrivalled 3N resilience using diverse capture strategies for 100% audio capture

Capture Every Interaction

When it comes to your agent and customer interactions, audio is only half the picture.

With so much rich and actionable information held in conversational data, Conversa helps you analyse and act-upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture and transcribe voice and metadata across multiple sources including IM, video and chat.

Screen Recording

Link Agent PCs with Agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.

Screen Recording

Agent Controls

An adaptive call recording management solution that assists Call Centre agents across customer service disciplines to annotate calls, record on demand, and support PCI compliance with audio suppression.

Agent Controls

Automatic Speech Recognition

For voice data sets packed with rich insights, Conversa’s high-quality, real-time audio capture combines with cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.

Automatic Speech Recognition

PCI Suppression

With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.

PCI Suppression

Screen Tagging

Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.

Screen Tagging

Metadata Capture

Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.

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AI is being leveraged to foster a much broader sense of digital enablement

RICHARD STEVENSON

CEO, RED BOX

This Whitepaper explains why you will need to rethink some of the standard recording practices that were established long before AI-powered voice analytics was a possibility, empowering you to gain a competitive advantage and see the real benefits from a voice and AI strategy.

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Conversa Conversations.

Exclusive bitesize briefings giving the latest thought leadership, guidance, and trends across voice and AI.

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