Do you lack the access and control needed to fully realise the strategic value of your voice and media communications?
Conversa gives you the power to listen, the freedom to share, and the insight to act upon your enterprise-wide voice data, with 100% open access and real-time audio streaming of high-quality conversational data.
This complete data sovereignty ensures you never miss a word, empowering you to capture every interaction across the customer and employee journey, and gain access to the world’s most extensive ecosystem of leading AI and analytics partners to support extensive use-cases.
Do you already have a call recording vendor but can only export voice data in batch? Conversa gives access to high-quality, real-time or post-call voice data streams to underpin speech analytics.
Are you looking for a complete compliance recording solution that also gives you 100% access to conversational data and real-time AI-ready voice streams?
Platform Features
Enterprise Architecture
Next-gen, microservices-based architecture with unrivalled resilience
Open APIs
Seamless interoperability with a choice of leading AI and analytics partners
Connectivity
Record voice and capture rich metadata across new or legacy telephony platforms
Flexible Deployment
Seamless cloud, on-premise or hybrid delivery through one application
Low TCO
Containerised compute footprint for up to 90% reduction in Total Cost of Ownership
Resilience
Architected for unrivalled 3N resilience using diverse capture strategies for 100% audio capture
Capture Every Interaction
When it comes to your agent and customer interactions, audio is only half the picture.
With so much rich and actionable information held in conversational data, Conversa helps you analyse and act-upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture and transcribe voice and metadata across multiple sources including IM, video and chat.
Screen Recording
Link Agent PCs with Agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.
Screen RecordingAgent Controls
An adaptive call recording management solution that assists Call Centre agents across customer service disciplines to annotate calls, record on demand, and support PCI compliance with audio suppression.
Agent ControlsAutomatic Speech Recognition
For voice data sets packed with rich insights, Conversa’s high-quality, real-time audio capture combines with cutting-edge model training and data-labelling for accurate, enterprise-grade speech recognition and understanding.
Automatic Speech RecognitionPCI Suppression
With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.
PCI SuppressionScreen Tagging
Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.
Screen TaggingRegulatory Compliance
Securely capture, store, retrieve and reconstruct all communications from major platforms. This includes UCaaS capture capabilities for complete compliance, all whilst fostering productivity in the age of hybrid working.
Regulatory ComplianceQuality of Recording
Leverage algorithms to listen to recordings processed by Conversa to check for and alert on underlying audio quality issues - such as white noise - so they can be detected early and steps can be taken to resolve them promptly.
Quality of RecordingVoice Analytics & AI
Red Box empowers you to harness the vast opportunities of conversational data with a real-time, high-quality voice and metadata capture solution that ensures you get the most out of AI and analytics applications.
Voice Analytics & AIMetadata Capture
Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.
Connect with any application
A leader in enterprise automatic speech recognition.
Dynamics 365 Integration & Teams Compliance Recording.
Medallia delivers deep insights into customer sentiment.
Truly understand conversations at scale with superior analytics.
Voice Data Controller & AI bridge for Salesforce Einstein.
Conversation analysis to understand context and derive meaning.
Machine Learning to automate compliance risk detection.
AI-powered technology for Financial Services compliance.
Digital Asset Management solutions for blue-light services.
Improve performance by turning voice data into unique insights.
AI is being leveraged to foster a much broader sense of digital enablement
RICHARD STEVENSON
CEO, RED BOX
This Whitepaper explains why you will need to rethink some of the standard recording practices that were established long before AI-powered voice analytics was a possibility, empowering you to gain a competitive advantage and see the real benefits from a voice and AI strategy.
GET MY WHITEPAPERCapture from any platform
Zoom is a cloud-based Unified Communications platform.
The technology leader that has been making the internet work since 1984.
Innovative solutions to enhance and simplify communications.
Chat, videoconferencing, file storage, and app integration.
Market leading contact centre provider for Unified Communications.
Critical software and infrastructure for the emergency services.
A market leader in business communications and connectivity.
Voice and video capture integrated with Unified Communications.
A technology and service leader powering the global financial markets.
Leader in mission-critical communications products, solutions & services.
Voice capture connectivity with Unified Communications.
Voice capture connectivity with Unified Communications.
Conversa Conversations.
Exclusive bitesize briefings giving the latest thought leadership, guidance, and trends across voice and AI.
Join the conversationTALK TO US ABOUT CONVERSA
