Introduction to Red Box
Red Box is a leading dedicated voice specialist, empowering organizations to capture, secure and unlock the value of enterprise-wide voice. With the most open and connected platform, we capture and transcribe voice from all major communications platforms across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximize the value of captured voice data.
Working with our global reseller channel and direct enterprise customers, we are trusted by leading organizations across financial, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces), and we capture and secure millions of calls daily for over 3,400 customers around the world.
Red Box’s market-leading compliance recording platform, Quantify, has underpinned Red Box’s growth for the past 15 years. The platform is differentiated in terms of breadth of connectivity, resilience, and ease of deployment. As an evolution of this platform, Red Box is soon to release into GA a new next-generation enterprise-scale platform positioned for our largest global customers, named Conversa.
It’s a very exciting time for the company’s growth, and as a Technical Support Engineer you can be a big part of ensuring our continued success as the world’s leading dedicated voice specialists.
As the business moves to the next phase of its evolution, we are seeking a Technical Support Engineer who has drive, customer relationship skills, passion for technology and the ability to plan effectively. The role represents a unique opportunity for the right candidate to make their mark in an ambitious, successful, and rapidly transforming business.
This role reports to the Technical Support Manager.
Qualifications, Skills & Experience
Key Performance Indicators (KPI’s)
We value people who can support our Red Box employee value proposition ‘courageous, competitive, collaborative’. Measurement of performance will be based on SLA obtainment and project success and we are an Equal Opportunities Employer and celebrate Diversity, Equality & Inclusion.
Closing date: Friday 8th October 2021APPLY NOW
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